Web Subscripton Rollover Order

Hello Joseph,

I do believe that when you rollover, the MOS locks in and you are unable to change it. The best two ways that I can think of for tracking sales would be to either use source codes and/or the channel to track how the order was received (phone, web, walk-up, etc). You could also set up Categories as well to track your sales and then reports using those modifiers.

Best,

Christopher Cuhel, Patron Services Manager

First Stage Children's Theater

Hi all -  this is the first season we can offer online renewals for subs.  As we are preparing to build our season and rollover we've come up with a question.  We currently have two MOS' - Web Subscription and Subscription (for any sales through the box office).  This helps because our management team wants to track sales via web vs sales via BXO.  In our test rollover we realized that when we rolled everyone to Sub MOS, those orders were not accessible on the web, so you couldn't actually renew online.  We are wondering how other venues are dealing with this issue.  If we use just one MOS for both orders how can we track online vs window?

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Hello Joseph,

I do believe that when you rollover, the MOS locks in and you are unable to change it. The best two ways that I can think of for tracking sales would be to either use source codes and/or the channel to track how the order was received (phone, web, walk-up, etc). You could also set up Categories as well to track your sales and then reports using those modifiers.

Best,

Christopher Cuhel, Patron Services Manager

First Stage Children's Theater

Hi all -  this is the first season we can offer online renewals for subs.  As we are preparing to build our season and rollover we've come up with a question.  We currently have two MOS' - Web Subscription and Subscription (for any sales through the box office).  This helps because our management team wants to track sales via web vs sales via BXO.  In our test rollover we realized that when we rolled everyone to Sub MOS, those orders were not accessible on the web, so you couldn't actually renew online.  We are wondering how other venues are dealing with this issue.  If we use just one MOS for both orders how can we track online vs window?

You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!