Hi all - this is the first season we can offer online renewals for subs. As we are preparing to build our season and rollover we've come up with a question. We currently have two MOS' - Web Subscription and Subscription (for any sales through the box office). This helps because our management team wants to track sales via web vs sales via BXO. In our test rollover we realized that when we rolled everyone to Sub MOS, those orders were not accessible on the web, so you couldn't actually renew online. We are wondering how other venues are dealing with this issue. If we use just one MOS for both orders how can we track online vs window?
Hi Joseph,
One way to approch this could be to rollover all your subscriptions in the Web Subscription MOS, but have your box office operators change the MOS to your standard Subscription MOS on subscription orders they process in house.
I hope this helps,Karyn