Good morning.
Is it possible to run UP_UPDATE_ZONE_NO on specific performances? I know you can update it by season, but we'd like to make certain performances within a season have differently designated price zones.
Thanks for any input.
Patrick Desgrange (Cincinnati Playhouse in the Park)
I think UP_UPDATE_ZONE_NO can only be run by season, but your season could be in completely different facilities with different price zones, or in the same facility with completely different price zones. The only tricky part would be if you have multiple shows using the same Zone Map and you want to keep some Price Maps with the same Zones and others with different Zones. They you would need to split your zones and make them so they can be grouped on one Price Map as one Price Zone and another Price Map as a different Price Zone.
Does that make sense?
Nicole
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Nicole KeatingSenior Director, Ticket ServicesThe Adrienne Arsht Center for the Performing Artsof Miami-Dade County1300 Biscayne Blvd.Miami, FL 33132ph. (786) 468-2330 fx. (786) 468-2005www.arshtcenter.org
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Patrick DesgrangeSent: Thursday, March 15, 2012 12:01 PMTo: Nicole KeatingSubject: [Tessitura Ticketing Forum] Updating Price Zones
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You can also update zones on a performance by performance basis in Season Manager. I know some theaters use this frequently for dynamic pricing.
Yes, you can change your price maps in Season Maintenance, but if you are actually changing where the zone lines are drawn you still need to run scripts.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Brian GrahamSent: Wednesday, March 21, 2012 4:44 PMTo: Nicole KeatingSubject: RE: [Tessitura Ticketing Forum] Updating Price Zones
From: Nicole Keating <bounce-nicolekeating9176@tessituranetwork.com>Sent: 3/15/2012 11:13:41 AM
You can do it without changing the price maps as well. Simply selecting the seats that you want to change and then selecting the new price zone. I've seen this done on performances where an entire house for one performance in a run would be set to "A" price seats, or all the seats in the balcony set to a different zone, just as a couple of examples. When you do that, there's no need to run any scripts - it's all done in Season Maintenance, and the seats will be updated to the new price zones right away.
I might be wrong on this, but I think technically in that situation, even though it works and the seats come up at the new price, officially you're still supposed to run the scripts?
I have a vague memory of issues with the composite seat map after partial rezoning through season maintenance. But I may be mistaken. And that might have been more an issue for up_update_comp_maps more than up_update_zone_no, but I thought we're supposed to run all six after any sort of change anyway, not just the one directly related to whatever was changed (zone vs best seat etc).
I might be wrong on this, but I think technically in that situation, even though it works and the seats come up at the new price, officially you're still supposed to run the scripts? I have a vague memory of issues with the composite seat map after partial rezoning through season maintenance. But I may be mistaken. And that might been an issue for up_update_comp_maps more than up_update_zone_no, but I thought we're supposed to run all six after any sort of change anyway, not just the one directly related to whatever was changed (zone vs best seat etc).From: Brian Graham <bounce-briangraham8283@tessituranetwork.com>Sent: 3/21/2012 5:23:35 PMYou can do it without changing the price maps as well. Simply selecting the seats that you want to change and then selecting the new price zone. I've seen this done on performances where an entire house for one performance in a run would be set to "A" price seats, or all the seats in the balcony set to a different zone, just as a couple of examples. When you do that, there's no need to run any scripts - it's all done in Season Maintenance, and the seats will be updated to the new price zones right away. This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
I have a vague memory of issues with the composite seat map after partial rezoning through season maintenance. But I may be mistaken. And that might been an issue for up_update_comp_maps more than up_update_zone_no, but I thought we're supposed to run all six after any sort of change anyway, not just the one directly related to whatever was changed (zone vs best seat etc).
From: Brian Graham <bounce-briangraham8283@tessituranetwork.com>Sent: 3/21/2012 5:23:35 PM
Actually, I'm referring to changing a seat from being in one price zone to being in a different price zone. So you could actually take a row that is in the "A" zone and make all the seats in it "B" zone seats for a particular performance. This doesn't actually change the facility - it just updates what zone those seats fall into for a particular performance. I know my good friends at the Shakespeare Theatre (sic) use this almost daily to adjust the zones in their houses on a performance by performance basis. Since there's no change made to the facility, there's no need to run scripts.
Here's the documentation for it:
http://www.tessituranetwork.com/Help_System/Default_Left.htm#CSHID=Security%2FConfiguring%20Management%20Rights.htm|StartTopic=Content%2FSecurity%2FConfiguring%20Management%20Rights.htm|SkinName=TN Skin
Actually, I'm referring to changing a seat from being in one price zone to being in a different price zone. So you could actually take a row that is in the "A" zone and make all the seats in it "B" zone seats for a particular performance. This doesn't actually change the facility - it just updates what zone those seats fall into for a particular performance. I know my good friends at the Shakespeare Theatre (sic) use this almost daily to adjust the zones in their houses on a performance by performance basis. Since there's no change made to the facility, there's no need to run scripts. Here's the documentation for it: http://www.tessituranetwork.com/Help_System/Default_Left.htm#CSHID=Security%2FConfiguring%20Management%20Rights.htm|StartTopic=Content%2FSecurity%2FConfiguring%20Management%20Rights.htm|SkinName=TN Skin From: Nicole Keating <bounce-nicolekeating9176@tessituranetwork.com>Sent: 3/21/2012 6:10:41 PMI think what Bryan is saying is that if I make Zone A and Zone B reflect the same price I don't have to run scripts, which is true, but if I take one Row from Zone A and change it to Zone B I do have to run scripts. It all just depends on what kind of change is happening...can you guys tell I do crazy things with price changes? :-)On Mar 21, 2012, at 6:54 PM, "Amanda Freeman" <bounce-amandafreeman5080@tessituranetwork.com> wrote:I might be wrong on this, but I think technically in that situation, even though it works and the seats come up at the new price, officially you're still supposed to run the scripts? I have a vague memory of issues with the composite seat map after partial rezoning through season maintenance. But I may be mistaken. And that might been an issue for up_update_comp_maps more than up_update_zone_no, but I thought we're supposed to run all six after any sort of change anyway, not just the one directly related to whatever was changed (zone vs best seat etc).From: Brian Graham <bounce-briangraham8283@tessituranetwork.com>Sent: 3/21/2012 5:23:35 PMYou can do it without changing the price maps as well. Simply selecting the seats that you want to change and then selecting the new price zone. I've seen this done on performances where an entire house for one performance in a run would be set to "A" price seats, or all the seats in the balcony set to a different zone, just as a couple of examples. When you do that, there's no need to run any scripts - it's all done in Season Maintenance, and the seats will be updated to the new price zones right away. This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
From: Nicole Keating <bounce-nicolekeating9176@tessituranetwork.com>Sent: 3/21/2012 6:10:41 PM
I think you have it all sorted out now, but I thought I’d summarize the options just to be sure:
1. Edit zone maps for a facility in Facility Manager. When you do this the change applies to all new performances added after the change and if you run the update scripts it applies to all existing performances using that zone map.
2. Edit the zones for performances in Season Manager. When you do this the change applies only to the edited performances. No update scripts need to be run.
One caution about editing your zones. If you have SYOS on your website, some SYOS maps can be broken by editing your zone maps. Before you make an edit, check with your web developer to see if such a change will work with the way your SYOS map was built.
Also, Brian, I love that you tried to add a link to a topic in the new help system, but unfortunately the link didn’t go to the topic you intended. Copying the address you see in the address bar when the help system is open usually won’t work (it doesn’t change as you navigate to different topics). If you, or anyone else, would like to share a link to a topic in the new online help system here are the steps:
1. Open the help system.
2. Find the topic you want in the TOC.
3. Right click on that TOC entry and select Copy Link Location or Copy Shortcut (the option you see depends on the browser you are using).
4. Paste the link into your forum post or email.
To demonstrate, here’s the link to the topic I think Brian was shooting for: http://www.tessituranetwork.com/Help_System/Content/Season%20Maintenance/Season%20Maintenance%20Price%20Zones.htm.
Kevin Sheehan
Senior Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
Kevin – By using the Price Zones Tab in Season Maint what happens if I paint a price zone that doesn’t have any prices associated with it? Does this only work if I am changing which seats belong to which ever zones already have prices?
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kevin SheehanSent: Thursday, March 22, 2012 10:06 AMTo: Nicole KeatingSubject: RE: [Tessitura Ticketing Forum] Updating Price Zones
You can’t create a new zone in Season Maintenance. You can only apply existing zones, allowing you to change the zone on a seat from A to B, for example. If you already have an existing zone for which you have not assigned a price on any of your price maps, you can apply it, but then you’ll have to go back to your price maps and add the price to your price maps.
If you need to add a new zone, I think you can add it to the zone map in facility manager and then apply it seats in Season Maintenance. You would probably have to run the facility update scripts first to make sure the zone is available for your existing performances. The new zone should be automatically added to the price maps tied to the zone map, but you will have to go in and manually assign a price to that zone. I’m not 100% sure on all of that, though, so you should try it out in Test first.
Unknown said:By using the Price Zones Tab in Season Maint what happens if I paint a price zone that doesn’t have any prices associated with it?
I think this would work but none of the seats would be available (which might be what's desired in your example?) like if you have a zone that's disabled on every active pmap?
This might not be true any more, but I'm pretty sure in the past when I created a brand new zone it subsequently existed on all pmaps for the zmap, and was both enabled and set to zero. I think I found that out through testing so before adding the zone in live I had a script at the ready to run immediately and set the not-on-sale-ind for that new zone to N for every pmap, and then went back later with a different script to update the zone to appropriate prices on relevant maps and reactivate the zone when necessary. Might have been overkill since no seats would've had the zone yet, but I liked the security of doing it to all pmaps for that zmap so I didn't have to worry later after the seats were zoned about having missed one, or about if a formerly-not-in-use pmap suddenly went into use and maybe hadn't been updated. But I'm paranoid.
Thank you all SO MUCH for this information-I just set up our entire season and we're about to roll over Friday and I realized a zone error that applied to the majority of the performances, I almost cried when I realized this!
I was able to change the zones in season maintenance and it's all fine now. I just had to say thanks to all for the information and certainly saving me from a breakdown, Tessitura Network is such a valuable resource and I'm so glad to be a part of it!