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performance going off sale too soon

Cindy Wilder
$organization

Last Friday we had a 7 PM performance go off sale exactly at 7, even though it was set to go off sale at 8.  I have checked everything I can think of -- MOS says off sale at 8, price map says off sale at 8, default end date says the same.  This was the full price adult ticket, set up when the season was created. 

If anyone can suggest another place for me to look, or another avenue to pursue, I'd appreciate it.  Thanks, Cindy

  • $organization

    Hmmm…when you say off sale do you mean it wasn’t showing up in your calendar? Perhaps your Publish Client date was set to 7 PM?

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Cindy Wilder
    Sent: Tuesday, December 07, 2010 10:47 AM
    To: rosaa2@u.washington.edu
    Subject: [Tessitura Ticketing Forum] performance going off sale too soon

     

    Last Friday we had a 7 PM performance go off sale exactly at 7, even though it was set to go off sale at 8.  I have checked everything I can think of -- MOS says off sale at 8, price map says off sale at 8, default end date says the same.  This was the full price adult ticket, set up when the season was created. 

    If anyone can suggest another place for me to look, or another avenue to pursue, I'd appreciate it.  Thanks, Cindy




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    I don’t use the publish dates field, so that is not it.

     We have also checked that the time on the server is correct, and that the time on our PCs is correct and in the right time zone.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amanda Freeman
    Sent: Tuesday, December 07, 2010 11:02 AM
    To: Cindy Wilder
    Subject: Re: [Tessitura Ticketing Forum] performance going off sale too soon

     

    What about the publish dates?

    From: Cindy Wilder <bounce-lucindawilder5216@tessituranetwork.com>
    Sent: 12/7/2010 12:43:05 PM

    Last Friday we had a 7 PM performance go off sale exactly at 7, even though it was set to go off sale at 8.  I have checked everything I can think of -- MOS says off sale at 8, price map says off sale at 8, default end date says the same.  This was the full price adult ticket, set up when the season was created. 

    If anyone can suggest another place for me to look, or another avenue to pursue, I'd appreciate it.  Thanks, Cindy




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Cindy Wilder

    Have you checked the end dates on your price types?

  • $organization

    I don’t see anywhere to check the end date on a price type.  Also, this is a price type (full price adult) that we use for all performances, and we used it successfully for both Sat and Sun. 

    .

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Boann Petersen
    Sent: Tuesday, December 07, 2010 4:57 PM
    To: Cindy Wilder
    Subject: RE: [Tessitura Ticketing Forum] performance going off sale too soon

     

    Have you checked the end dates on your price types?

    From: Cindy Wilder <bounce-lucindawilder5216@tessituranetwork.com>
    Sent: 12/7/2010 2:13:39 PM

    I don’t use the publish dates field, so that is not it.

     We have also checked that the time on the server is correct, and that the time on our PCs is correct and in the right time zone.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amanda Freeman
    Sent: Tuesday, December 07, 2010 11:02 AM
    To: Cindy Wilder
    Subject: Re: [Tessitura Ticketing Forum] performance going off sale too soon

     

    What about the publish dates?

    From: Cindy Wilder <bounce-lucindawilder5216@tessituranetwork.com>
    Sent: 12/7/2010 12:43:05 PM

    Last Friday we had a 7 PM performance go off sale exactly at 7, even though it was set to go off sale at 8.  I have checked everything I can think of -- MOS says off sale at 8, price map says off sale at 8, default end date says the same.  This was the full price adult ticket, set up when the season was created. 

    If anyone can suggest another place for me to look, or another avenue to pursue, I'd appreciate it.  Thanks, Cindy




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Cindy Wilder

    On the pricing tab in Performance Setup.  The dates are set on the price map, which is in the right panel as you click on a price type from the left panel.

  • $organization

    Yes, I have checked the price maps, the MOSs and the default end dates and times – all are OK.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Boann Petersen
    Sent: Wednesday, December 08, 2010 9:15 AM
    To: Cindy Wilder
    Subject: RE: [Tessitura Ticketing Forum] performance going off sale too soon

     

    On the pricing tab in Performance Setup.  The dates are set on the price map, which is in the right panel as you click on a price type from the left panel.

    From: Cindy Wilder <bounce-lucindawilder5216@tessituranetwork.com>
    Sent: 12/8/2010 11:08:46 AM

    I don’t see anywhere to check the end date on a price type.  Also, this is a price type (full price adult) that we use for all performances, and we used it successfully for both Sat and Sun. 

    .

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Boann Petersen
    Sent: Tuesday, December 07, 2010 4:57 PM
    To: Cindy Wilder
    Subject: RE: [Tessitura Ticketing Forum] performance going off sale too soon

     

    Have you checked the end dates on your price types?

    From: Cindy Wilder <bounce-lucindawilder5216@tessituranetwork.com>
    Sent: 12/7/2010 2:13:39 PM

    I don’t use the publish dates field, so that is not it.

     We have also checked that the time on the server is correct, and that the time on our PCs is correct and in the right time zone.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amanda Freeman
    Sent: Tuesday, December 07, 2010 11:02 AM
    To: Cindy Wilder
    Subject: Re: [Tessitura Ticketing Forum] performance going off sale too soon

     

    What about the publish dates?

    From: Cindy Wilder <bounce-lucindawilder5216@tessituranetwork.com>
    Sent: 12/7/2010 12:43:05 PM

    Last Friday we had a 7 PM performance go off sale exactly at 7, even though it was set to go off sale at 8.  I have checked everything I can think of -- MOS says off sale at 8, price map says off sale at 8, default end date says the same.  This was the full price adult ticket, set up when the season was created. 

    If anyone can suggest another place for me to look, or another avenue to pursue, I'd appreciate it.  Thanks, Cindy




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    If you click on the audit log tab within the performance set up, do you see if someone went in and changed anything on the performance level that could possibly give you a clue of where to look?

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Cindy Wilder
    Sent: Wednesday, December 08, 2010 9:30 AM
    To: rosaa2@u.washington.edu
    Subject: RE: [Tessitura Ticketing Forum] performance going off sale too soon

     

    Yes, I have checked the price maps, the MOSs and the default end dates and times – all are OK.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Boann Petersen
    Sent: Wednesday, December 08, 2010 9:15 AM
    To: Cindy Wilder
    Subject: RE: [Tessitura Ticketing Forum] performance going off sale too soon

     

    On the pricing tab in Performance Setup.  The dates are set on the price map, which is in the right panel as you click on a price type from the left panel.

    From: Cindy Wilder <bounce-lucindawilder5216@tessituranetwork.com>
    Sent: 12/8/2010 11:08:46 AM

    I don’t see anywhere to check the end date on a price type.  Also, this is a price type (full price adult) that we use for all performances, and we used it successfully for both Sat and Sun. 

    .

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Boann Petersen
    Sent: Tuesday, December 07, 2010 4:57 PM
    To: Cindy Wilder
    Subject: RE: [Tessitura Ticketing Forum] performance going off sale too soon

     

    Have you checked the end dates on your price types?

    From: Cindy Wilder <bounce-lucindawilder5216@tessituranetwork.com>
    Sent: 12/7/2010 2:13:39 PM

    I don’t use the publish dates field, so that is not it.

     We have also checked that the time on the server is correct, and that the time on our PCs is correct and in the right time zone.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amanda Freeman
    Sent: Tuesday, December 07, 2010 11:02 AM
    To: Cindy Wilder
    Subject: Re: [Tessitura Ticketing Forum] performance going off sale too soon

     

    What about the publish dates?

    From: Cindy Wilder <bounce-lucindawilder5216@tessituranetwork.com>
    Sent: 12/7/2010 12:43:05 PM

    Last Friday we had a 7 PM performance go off sale exactly at 7, even though it was set to go off sale at 8.  I have checked everything I can think of -- MOS says off sale at 8, price map says off sale at 8, default end date says the same.  This was the full price adult ticket, set up when the season was created. 

    If anyone can suggest another place for me to look, or another avenue to pursue, I'd appreciate it.  Thanks, Cindy




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    The only thing in there is my original creation of the performance – no changes.  Good idea, though!!

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Rosa Alvarez
    Sent: Wednesday, December 08, 2010 9:41 AM
    To: Cindy Wilder
    Subject: RE: [Tessitura Ticketing Forum] performance going off sale too soon

     

    If you click on the audit log tab within the performance set up, do you see if someone went in and changed anything on the performance level that could possibly give you a clue of where to look?

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Cindy Wilder
    Sent: Wednesday, December 08, 2010 9:30 AM
    To: rosaa2@u.washington.edu
    Subject: RE: [Tessitura Ticketing Forum] performance going off sale too soon

     

    Yes, I have checked the price maps, the MOSs and the default end dates and times – all are OK.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Boann Petersen
    Sent: Wednesday, December 08, 2010 9:15 AM
    To: Cindy Wilder
    Subject: RE: [Tessitura Ticketing Forum] performance going off sale too soon

     

    On the pricing tab in Performance Setup.  The dates are set on the price map, which is in the right panel as you click on a price type from the left panel.

    From: Cindy Wilder <bounce-lucindawilder5216@tessituranetwork.com>
    Sent: 12/8/2010 11:08:46 AM

    I don’t see anywhere to check the end date on a price type.  Also, this is a price type (full price adult) that we use for all performances, and we used it successfully for both Sat and Sun. 

    .

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Boann Petersen
    Sent: Tuesday, December 07, 2010 4:57 PM
    To: Cindy Wilder
    Subject: RE: [Tessitura Ticketing Forum] performance going off sale too soon

     

    Have you checked the end dates on your price types?

    From: Cindy Wilder <bounce-lucindawilder5216@tessituranetwork.com>
    Sent: 12/7/2010 2:13:39 PM

    I don’t use the publish dates field, so that is not it.

     We have also checked that the time on the server is correct, and that the time on our PCs is correct and in the right time zone.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amanda Freeman
    Sent: Tuesday, December 07, 2010 11:02 AM
    To: Cindy Wilder
    Subject: Re: [Tessitura Ticketing Forum] performance going off sale too soon

     

    What about the publish dates?

    From: Cindy Wilder <bounce-lucindawilder5216@tessituranetwork.com>
    Sent: 12/7/2010 12:43:05 PM

    Last Friday we had a 7 PM performance go off sale exactly at 7, even though it was set to go off sale at 8.  I have checked everything I can think of -- MOS says off sale at 8, price map says off sale at 8, default end date says the same.  This was the full price adult ticket, set up when the season was created. 

    If anyone can suggest another place for me to look, or another avenue to pursue, I'd appreciate it.  Thanks, Cindy




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!