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performance going off sale too soon

Cindy Wilder
$organization

Last Friday we had a 7 PM performance go off sale exactly at 7, even though it was set to go off sale at 8.  I have checked everything I can think of -- MOS says off sale at 8, price map says off sale at 8, default end date says the same.  This was the full price adult ticket, set up when the season was created. 

If anyone can suggest another place for me to look, or another avenue to pursue, I'd appreciate it.  Thanks, Cindy

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  • $organization

    I don’t use the publish dates field, so that is not it.

     We have also checked that the time on the server is correct, and that the time on our PCs is correct and in the right time zone.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amanda Freeman
    Sent: Tuesday, December 07, 2010 11:02 AM
    To: Cindy Wilder
    Subject: Re: [Tessitura Ticketing Forum] performance going off sale too soon

     

    What about the publish dates?

    From: Cindy Wilder <bounce-lucindawilder5216@tessituranetwork.com>
    Sent: 12/7/2010 12:43:05 PM

    Last Friday we had a 7 PM performance go off sale exactly at 7, even though it was set to go off sale at 8.  I have checked everything I can think of -- MOS says off sale at 8, price map says off sale at 8, default end date says the same.  This was the full price adult ticket, set up when the season was created. 

    If anyone can suggest another place for me to look, or another avenue to pursue, I'd appreciate it.  Thanks, Cindy




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    I don’t use the publish dates field, so that is not it.

     We have also checked that the time on the server is correct, and that the time on our PCs is correct and in the right time zone.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amanda Freeman
    Sent: Tuesday, December 07, 2010 11:02 AM
    To: Cindy Wilder
    Subject: Re: [Tessitura Ticketing Forum] performance going off sale too soon

     

    What about the publish dates?

    From: Cindy Wilder <bounce-lucindawilder5216@tessituranetwork.com>
    Sent: 12/7/2010 12:43:05 PM

    Last Friday we had a 7 PM performance go off sale exactly at 7, even though it was set to go off sale at 8.  I have checked everything I can think of -- MOS says off sale at 8, price map says off sale at 8, default end date says the same.  This was the full price adult ticket, set up when the season was created. 

    If anyone can suggest another place for me to look, or another avenue to pursue, I'd appreciate it.  Thanks, Cindy




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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