Last Friday we had a 7 PM performance go off sale exactly at 7, even though it was set to go off sale at 8. I have checked everything I can think of -- MOS says off sale at 8, price map says off sale at 8, default end date says the same. This was the full price adult ticket, set up when the season was created.
If anyone can suggest another place for me to look, or another avenue to pursue, I'd appreciate it. Thanks, Cindy
I don’t see anywhere to check the end date on a price type. Also, this is a price type (full price adult) that we use for all performances, and we used it successfully for both Sat and Sun.
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From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Boann PetersenSent: Tuesday, December 07, 2010 4:57 PMTo: Cindy WilderSubject: RE: [Tessitura Ticketing Forum] performance going off sale too soon
Have you checked the end dates on your price types?
From: Cindy Wilder <bounce-lucindawilder5216@tessituranetwork.com>Sent: 12/7/2010 2:13:39 PM
I don’t use the publish dates field, so that is not it.
We have also checked that the time on the server is correct, and that the time on our PCs is correct and in the right time zone.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amanda FreemanSent: Tuesday, December 07, 2010 11:02 AMTo: Cindy WilderSubject: Re: [Tessitura Ticketing Forum] performance going off sale too soon
What about the publish dates?
From: Cindy Wilder <bounce-lucindawilder5216@tessituranetwork.com>Sent: 12/7/2010 12:43:05 PM
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On the pricing tab in Performance Setup. The dates are set on the price map, which is in the right panel as you click on a price type from the left panel.