We are desperately trying to figure out a way to remove the performance start time from our order confirmations now that we've implemented timed entry because it's confusing patrons and many show up at the wrong time after looking back at their confirmation email rather than at their ticket. Any advice? We're not using HTML templates.
Hi Jessica! Have you tried making it an auxiliary event? I've only done it a couple of times, but if I remember correctly, it removes the date and time from the event across the board.
You may also be able to edit the html in the confirmation template so that it doesn't include the time, if you still want the date and time to display online, but just not on the confirmation. I don't have access to one right now to check that it can be done, but in theory, that should work.
Another option might be to add a dynamic email content option that stresses that they should follow their entry time and not the show time. (LTR_TNEW_DYN_EMAIL_CONTENT). You can use html in this to make it pop out more from the rest of your email.
Thanks, Jordan. We do want the date (and entry/zone time, if possible) to show on the order confirmations.
Our team has tried editing the html to no avail (unless we weren't doing it right!). It surprised me that this wasn't an option since so many venues have moved to timed entry - I assumed there would be a fix for this by now as I'm sure we're not the only venue running into this issue.
We've found that some people do not read the additional content but instead scroll to the ticket details - also, since we'll be moving to html templates with the new version, we're steering away from this dynamic content for now until we're sure we'll be able to include it once we make the shift. Although it sounds like it may end up being our only option and, if so, this is the route we'll go. Thanks, again!
Hi Jessica, There's a really good pop up skill builder for this! However, if you buid the zone as the timed entry time then the location will show up as the time that the patron has reserved for:
Amber
Thanks, Amber. I believe that's what we're already doing - see my screenshots above. Is this what you're referring to? This helps but we still want to get rid of the perf start time because patrons see it and are confused.
I'm seeing now that your screenshot doesn't include a perf start time in the description. How did you make that happen? Is this an aux event?
Hi Jessica, in the Product Type Editor in TNEW do you have your performance Time Displayed as false?
we do
Although it may be false in the Product Type Editor, is it also false in the Product Editor? Just wondering if that might be the issue.
Just realized we're not using html templates yet so this won't apply, right?
We don't use HTML templates either so, this should apply to your regular email confirmations.
Got it. It is set to False in the Product Editor as well.
Okay, the last thing I can possibly think of in Product Type Editor is in ticketing, is the Performance Title Displayed as False?
Other than that, I would suggest putting in a ticket.
Are you sending your email confirmation through TNEW or the Tessitura client application? I've found that when sending through the client it doesn't respect some of the TNEW settings and includes the datetime.
Performance Title is set to true but I've been told that we need it to be set to True. I'm going to set it to False in test and see what happens.
Both