We are desperately trying to figure out a way to remove the performance start time from our order confirmations now that we've implemented timed entry because it's confusing patrons and many show up at the wrong time after looking back at their confirmation email rather than at their ticket. Any advice? We're not using HTML templates.
Hi Jessica! Have you tried making it an auxiliary event? I've only done it a couple of times, but if I remember correctly, it removes the date and time from the event across the board.
You may also be able to edit the html in the confirmation template so that it doesn't include the time, if you still want the date and time to display online, but just not on the confirmation. I don't have access to one right now to check that it can be done, but in theory, that should work.
Another option might be to add a dynamic email content option that stresses that they should follow their entry time and not the show time. (LTR_TNEW_DYN_EMAIL_CONTENT). You can use html in this to make it pop out more from the rest of your email.
Thanks, Jordan. We do want the date (and entry/zone time, if possible) to show on the order confirmations.
Our team has tried editing the html to no avail (unless we weren't doing it right!). It surprised me that this wasn't an option since so many venues have moved to timed entry - I assumed there would be a fix for this by now as I'm sure we're not the only venue running into this issue.
We've found that some people do not read the additional content but instead scroll to the ticket details - also, since we'll be moving to html templates with the new version, we're steering away from this dynamic content for now until we're sure we'll be able to include it once we make the shift. Although it sounds like it may end up being our only option and, if so, this is the route we'll go. Thanks, again!