We are desperately trying to figure out a way to remove the performance start time from our order confirmations now that we've implemented timed entry because it's confusing patrons and many show up at the wrong time after looking back at their confirmation email rather than at their ticket. Any advice? We're not using HTML templates.
Hi Jessica, There's a really good pop up skill builder for this! However, if you buid the zone as the timed entry time then the location will show up as the time that the patron has reserved for:
Amber
Thanks, Amber. I believe that's what we're already doing - see my screenshots above. Is this what you're referring to? This helps but we still want to get rid of the perf start time because patrons see it and are confused.