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Timed Gen Adm Entry Order Confirmation Displays Performance Start Time, Confusing Patrons

Jessica Upson
$organization

We are desperately trying to figure out a way to remove the performance start time from our order confirmations now that we've implemented timed entry because it's confusing patrons and many show up at the wrong time after looking back at their confirmation email rather than at their ticket. Any advice? We're not using HTML templates. 

  • $organization in reply to Jessica Upson

    That did the trick and now the time does not display on order confirmations for orders processed through TNEW! However, orders processed in the client app still display the time. 

  • $organization in reply to Jessica Upson

    I never noticed that before! But ours does the same thing! Our patrons just haven't said anything about it so, I think if you do that in your live environment it won't be as confusing for your patrons.

  • $organization in reply to Amber Gale

    Thanks so much for your help!

  • $organization

    Hi Jessica, 

    I notice you mention that you're not using HTML templates, so I don't know if this is applicable to you, or not, but I figured I'd post just in case, or in case it's helpful in the future if you might be switching to HTML templates. We asked Tessitura this question a while ago, and they advised we needed to amend the CartHTML.xslx file (which is not the email template itself, so I wonder if you might still use?), and to change the below. This resolved the issue for us - but naturally it's important to remember that this would affect every performance until it was changed back. 

    <xsl:variable name="dt">
    <xsl:choose>
    <xsl:when test="contains(@notes,'hideTime') or contains(@notes, '_do')">
    <xsl:call-template name="FormatDateOnly">
    <xsl:with-param name="DateTime" select="@perfDT"/>
    </xsl:call-template>
    </xsl:when>
    <xsl:when test="contains(@notes,'hideDateTime')">
    <xsl:text></xsl:text>
    </xsl:when>
    <xsl:otherwise>
    <xsl:call-template name="FormatDate">
    <xsl:with-param name="DateTime" select="@perfDT"/>
    </xsl:call-template>
    </xsl:otherwise>
    </xsl:choose>
    </xsl:variable> 

     

    To this...

     

    <xsl:variable name="dt">
    <xsl:choose>
    <xsl:when test="contains(@notes,'hideTime') or contains(@notes, '_do')">
    <xsl:call-template name="FormatDateOnly">
    <xsl:with-param name="DateTime" select="@perfDT"/>
    </xsl:call-template>
    </xsl:when>
    <xsl:when test="contains(@notes,'hideDateTime')">
    <xsl:text></xsl:text>
    </xsl:when>
    <xsl:otherwise>
    <xsl:call-template name="FormatDateOnly">
    <xsl:with-param name="DateTime" select="@perfDT"/>
    </xsl:call-template>
    </xsl:otherwise>
    </xsl:choose>
    </xsl:variable> 

    Liam

  • $organization in reply to Liam Bennett

    Liam, I work with Jessica and was wondering where these CartHTML.xslx files are located. I've worked a little bit in the System Tables and TNEW Admin, but can't find what you're referring to. Our web developer wasn't sure what this was referring to. Thank you!