We are desperately trying to figure out a way to remove the performance start time from our order confirmations now that we've implemented timed entry because it's confusing patrons and many show up at the wrong time after looking back at their confirmation email rather than at their ticket. Any advice? We're not using HTML templates.
Hi Jessica, There's a really good pop up skill builder for this! However, if you buid the zone as the timed entry time then the location will show up as the time that the patron has reserved for:
Amber
I'm seeing now that your screenshot doesn't include a perf start time in the description. How did you make that happen? Is this an aux event?
Hi Jessica, in the Product Type Editor in TNEW do you have your performance Time Displayed as false?
we do
Although it may be false in the Product Type Editor, is it also false in the Product Editor? Just wondering if that might be the issue.
Got it. It is set to False in the Product Editor as well.