We are desperately trying to figure out a way to remove the performance start time from our order confirmations now that we've implemented timed entry because it's confusing patrons and many show up at the wrong time after looking back at their confirmation email rather than at their ticket. Any advice? We're not using HTML templates.
Hi Jessica, There's a really good pop up skill builder for this! However, if you buid the zone as the timed entry time then the location will show up as the time that the patron has reserved for:
Amber
Are you sending your email confirmation through TNEW or the Tessitura client application? I've found that when sending through the client it doesn't respect some of the TNEW settings and includes the datetime.
Both