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Print options greyed out for subscribers

Kim Husted
$organization

Hi there,

Yesterday, we started having an issue where we cannot re-print tickets for subscribers from their original order. When clicking on the print tickets or print order button, all printing options are greyed out completely. We just opened our season and have occasional subscribers who forgot their tickets, so this is quite an issue for us at the moment. Has anyone had this issue? Any suggestions on how to fix it?

Thank you!

Kim Husted

Box Office Supervisor

Arvada Center for the Arts & Humanities

  • $organization

    Do you have printing allowed for each indiv performance?  I forgot that this year and just had printing checked on the package level.  Once I checked it on the perf level I could reprint.

     

    Shelley Osburn

    System Services Manager

    COCA

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kim Husted
    Sent: Wednesday, September 10, 2014 5:13 PM
    To: Shelley Osburn
    Subject: [Tessitura Ticketing Forum] Print options greyed out for subscribers

     

    Hi there,

    Yesterday, we started having an issue where we cannot re-print tickets for subscribers from their original order. When clicking on the print tickets or print order button, all printing options are greyed out completely. We just opened our season and have occasional subscribers who forgot their tickets, so this is quite an issue for us at the moment. Has anyone had this issue? Any suggestions on how to fix it?

    Thank you!

    Kim Husted

    Box Office Supervisor

    Arvada Center for the Arts & Humanities




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Shelley Espinoza

    Shelley,

    Thanks for your response! I just checked and have printing checked for the MOS under packages and on the performance level. Is there somewhere else that this might need to be turned on? I'm still relatively new to Tessi so it's quite possible we're missing something like that. 

    Thanks!

  • $organization in reply to Kim Husted

    Hi Kim,

    Silly question ... but have you selected a default printer from the Tools > Preferences menu?

    I have found that to cause my staff to be unable to print more than once.


    Cheers!
    Short 

  • $organization

    That is tricky then. Have you ever been able to reprint or did this just start?  And there are no problems printing regular single tickets?  Are you on RAMP?

     

    Shelley Osburn

    System Services Manager

    COCA

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kim Husted
    Sent: Wednesday, September 10, 2014 5:48 PM
    To: Shelley Osburn
    Subject: RE: [Tessitura Ticketing Forum] Print options greyed out for subscribers

     

    Shelley,

    Thanks for your response! I just checked and have printing checked for the MOS under packages and on the performance level. Is there somewhere else that this might need to be turned on? I'm still relatively new to Tessi so it's quite possible we're missing something like that. 

    Thanks!

    From: Shelley Osburn <bounce-shelleysalinas8221@tessituranetwork.com>
    Sent: 9/10/2014 5:16:47 PM

    Do you have printing allowed for each indiv performance?  I forgot that this year and just had printing checked on the package level.  Once I checked it on the perf level I could reprint.

     

    Shelley Osburn

    System Services Manager

    COCA

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kim Husted
    Sent: Wednesday, September 10, 2014 5:13 PM
    To: Shelley Osburn
    Subject: [Tessitura Ticketing Forum] Print options greyed out for subscribers

     

    Hi there,

    Yesterday, we started having an issue where we cannot re-print tickets for subscribers from their original order. When clicking on the print tickets or print order button, all printing options are greyed out completely. We just opened our season and have occasional subscribers who forgot their tickets, so this is quite an issue for us at the moment. Has anyone had this issue? Any suggestions on how to fix it?

    Thank you!

    Kim Husted

    Box Office Supervisor

    Arvada Center for the Arts & Humanities




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Christopher Short

    Not a silly question! I've found the same with my staff as well. 

    Yes, I do have a printer selected. We are able to print other orders, but not subscriber tickets. This just started up yesterday. 

    We have also checked this across users, and nobody who has been present has been able to print these subscriber tickets, so it doesn't seem like a unique user set up issue to me.

  • $organization in reply to Shelley Espinoza

    Shelley,

    It just started yesterday - no issues before that. We have not had issues printing any other tickets, just subscriber tickets. We are on RAMP. 

    I did check the end dates on subscription MOS in both package and performance set up, and that's not an issue either. 

    So strange! 

    Kim

  • $organization
    Are the orders seated?

    >>> "Kim Husted" 09/10/14 7:26 PM >>>
  • $organization
    It might be time for support to look at your screen to solve the mystery. Good luck!

    Shelley Osburn
    System Services Manager
    COCA



    -----Original Message-----
    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amy Aldrich
    Sent: Wednesday, September 10, 2014 6:40 PM
    To: Shelley Osburn
    Subject: RE: [Tessitura Ticketing Forum] Print options greyed out for subscribers

    Are the orders seated?

    >>> "Kim Husted" 09/10/14 7:26 PM >>>


    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums.

    In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization in reply to Amy Aldrich

    Yep, the orders are seated, and have previously been printed. This issue is coming up when subscribers arrive for a performance and need a reprint of their tickets. 

    I'm definitely putting in a ticket on this today. Thanks all for your feedback!