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Print options greyed out for subscribers

Kim Husted
$organization

Hi there,

Yesterday, we started having an issue where we cannot re-print tickets for subscribers from their original order. When clicking on the print tickets or print order button, all printing options are greyed out completely. We just opened our season and have occasional subscribers who forgot their tickets, so this is quite an issue for us at the moment. Has anyone had this issue? Any suggestions on how to fix it?

Thank you!

Kim Husted

Box Office Supervisor

Arvada Center for the Arts & Humanities

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  • $organization

    Do you have printing allowed for each indiv performance?  I forgot that this year and just had printing checked on the package level.  Once I checked it on the perf level I could reprint.

     

    Shelley Osburn

    System Services Manager

    COCA

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kim Husted
    Sent: Wednesday, September 10, 2014 5:13 PM
    To: Shelley Osburn
    Subject: [Tessitura Ticketing Forum] Print options greyed out for subscribers

     

    Hi there,

    Yesterday, we started having an issue where we cannot re-print tickets for subscribers from their original order. When clicking on the print tickets or print order button, all printing options are greyed out completely. We just opened our season and have occasional subscribers who forgot their tickets, so this is quite an issue for us at the moment. Has anyone had this issue? Any suggestions on how to fix it?

    Thank you!

    Kim Husted

    Box Office Supervisor

    Arvada Center for the Arts & Humanities




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  • $organization in reply to Shelley Espinoza

    Shelley,

    Thanks for your response! I just checked and have printing checked for the MOS under packages and on the performance level. Is there somewhere else that this might need to be turned on? I'm still relatively new to Tessi so it's quite possible we're missing something like that. 

    Thanks!

  • $organization in reply to Kim Husted

    Hi Kim,

    Silly question ... but have you selected a default printer from the Tools > Preferences menu?

    I have found that to cause my staff to be unable to print more than once.


    Cheers!
    Short 

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  • $organization in reply to Christopher Short

    Not a silly question! I've found the same with my staff as well. 

    Yes, I do have a printer selected. We are able to print other orders, but not subscriber tickets. This just started up yesterday. 

    We have also checked this across users, and nobody who has been present has been able to print these subscriber tickets, so it doesn't seem like a unique user set up issue to me.