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Print options greyed out for subscribers

Kim Husted
$organization

Hi there,

Yesterday, we started having an issue where we cannot re-print tickets for subscribers from their original order. When clicking on the print tickets or print order button, all printing options are greyed out completely. We just opened our season and have occasional subscribers who forgot their tickets, so this is quite an issue for us at the moment. Has anyone had this issue? Any suggestions on how to fix it?

Thank you!

Kim Husted

Box Office Supervisor

Arvada Center for the Arts & Humanities

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  • $organization
    It might be time for support to look at your screen to solve the mystery. Good luck!

    Shelley Osburn
    System Services Manager
    COCA



    -----Original Message-----
    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amy Aldrich
    Sent: Wednesday, September 10, 2014 6:40 PM
    To: Shelley Osburn
    Subject: RE: [Tessitura Ticketing Forum] Print options greyed out for subscribers

    Are the orders seated?

    >>> "Kim Husted" 09/10/14 7:26 PM >>>


    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums.

    In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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  • $organization
    It might be time for support to look at your screen to solve the mystery. Good luck!

    Shelley Osburn
    System Services Manager
    COCA



    -----Original Message-----
    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amy Aldrich
    Sent: Wednesday, September 10, 2014 6:40 PM
    To: Shelley Osburn
    Subject: RE: [Tessitura Ticketing Forum] Print options greyed out for subscribers

    Are the orders seated?

    >>> "Kim Husted" 09/10/14 7:26 PM >>>


    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums.

    In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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