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Print options greyed out for subscribers

Kim Husted
$organization

Hi there,

Yesterday, we started having an issue where we cannot re-print tickets for subscribers from their original order. When clicking on the print tickets or print order button, all printing options are greyed out completely. We just opened our season and have occasional subscribers who forgot their tickets, so this is quite an issue for us at the moment. Has anyone had this issue? Any suggestions on how to fix it?

Thank you!

Kim Husted

Box Office Supervisor

Arvada Center for the Arts & Humanities

Parents
  • $organization

    That is tricky then. Have you ever been able to reprint or did this just start?  And there are no problems printing regular single tickets?  Are you on RAMP?

     

    Shelley Osburn

    System Services Manager

    COCA

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kim Husted
    Sent: Wednesday, September 10, 2014 5:48 PM
    To: Shelley Osburn
    Subject: RE: [Tessitura Ticketing Forum] Print options greyed out for subscribers

     

    Shelley,

    Thanks for your response! I just checked and have printing checked for the MOS under packages and on the performance level. Is there somewhere else that this might need to be turned on? I'm still relatively new to Tessi so it's quite possible we're missing something like that. 

    Thanks!

    From: Shelley Osburn <bounce-shelleysalinas8221@tessituranetwork.com>
    Sent: 9/10/2014 5:16:47 PM

    Do you have printing allowed for each indiv performance?  I forgot that this year and just had printing checked on the package level.  Once I checked it on the perf level I could reprint.

     

    Shelley Osburn

    System Services Manager

    COCA

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kim Husted
    Sent: Wednesday, September 10, 2014 5:13 PM
    To: Shelley Osburn
    Subject: [Tessitura Ticketing Forum] Print options greyed out for subscribers

     

    Hi there,

    Yesterday, we started having an issue where we cannot re-print tickets for subscribers from their original order. When clicking on the print tickets or print order button, all printing options are greyed out completely. We just opened our season and have occasional subscribers who forgot their tickets, so this is quite an issue for us at the moment. Has anyone had this issue? Any suggestions on how to fix it?

    Thank you!

    Kim Husted

    Box Office Supervisor

    Arvada Center for the Arts & Humanities




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    That is tricky then. Have you ever been able to reprint or did this just start?  And there are no problems printing regular single tickets?  Are you on RAMP?

     

    Shelley Osburn

    System Services Manager

    COCA

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kim Husted
    Sent: Wednesday, September 10, 2014 5:48 PM
    To: Shelley Osburn
    Subject: RE: [Tessitura Ticketing Forum] Print options greyed out for subscribers

     

    Shelley,

    Thanks for your response! I just checked and have printing checked for the MOS under packages and on the performance level. Is there somewhere else that this might need to be turned on? I'm still relatively new to Tessi so it's quite possible we're missing something like that. 

    Thanks!

    From: Shelley Osburn <bounce-shelleysalinas8221@tessituranetwork.com>
    Sent: 9/10/2014 5:16:47 PM

    Do you have printing allowed for each indiv performance?  I forgot that this year and just had printing checked on the package level.  Once I checked it on the perf level I could reprint.

     

    Shelley Osburn

    System Services Manager

    COCA

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kim Husted
    Sent: Wednesday, September 10, 2014 5:13 PM
    To: Shelley Osburn
    Subject: [Tessitura Ticketing Forum] Print options greyed out for subscribers

     

    Hi there,

    Yesterday, we started having an issue where we cannot re-print tickets for subscribers from their original order. When clicking on the print tickets or print order button, all printing options are greyed out completely. We just opened our season and have occasional subscribers who forgot their tickets, so this is quite an issue for us at the moment. Has anyone had this issue? Any suggestions on how to fix it?

    Thank you!

    Kim Husted

    Box Office Supervisor

    Arvada Center for the Arts & Humanities




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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