One of our ticket agents is attempting to print tickets but the tickets will not print.
The package is for a GA venue, and one of the shows in the package is in the past.The agent is attempting to print tickets to the remaining shows in the package.She can print the Header, but not the tickets.
She retrieved the order using several methods and has access to the order's MOS.She also changed the Delivery and Channel values for the order.The order has been seated and the seat status is SPD.Each time she attempts to print the tickets, if the header and ticket boxes are checked, only the header prints.And, the seat status never changes.
We browsed existing forum entries and searched the Tessitura KnowledgeBase, but (so far) haven't found anything that works.We are relatively new to Tessitura (live since Aug 1) and it's quite possible we are overlooking something obvious.All suggestions will be appreciated ..
Best RegardsWendell BaskinBass Hall - Fort Worth
Is the "printing" box checked in the performance tab of production elements?
http://www.tessituranetwork.com/Help_System/Content/Mode%20of%20Sale/Add%20MOS%20to%20Perf.htm
The Seating and Printing boxes are checked by default. Uncheck one or both, if desired. When unchecked the performances will not be available for seating and/or printing for that mode of sale.
NOTE: Be sure that the seating and printing settings set here do not conflict with the seating and printing rules specified in the mode of sale setup.
Beth
Beth …
Thank you ..
Your suggestion prompted us to review MOS values, and the MOS for the order had been disabled.
It was a subscription type MOS, and our subscription period is in the past. Changing that value allowed the order to be printed.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Beth Gilliland Sent: Friday, November 15, 2013 12:18 To: Wendell Baskin Subject: Re: [Tessitura Ticketing Forum] Unable to print tickets
From: Wendell Baskin <bounce-wendellbaskin7249@tessituranetwork.com> Sent: 11/15/2013 11:52:40 AM
The package is for a GA venue, and one of the shows in the package is in the past. The agent is attempting to print tickets to the remaining shows in the package. She can print the Header, but not the tickets.
She retrieved the order using several methods and has access to the order's MOS. She also changed the Delivery and Channel values for the order. The order has been seated and the seat status is SPD. Each time she attempts to print the tickets, if the header and ticket boxes are checked, only the header prints. And, the seat status never changes.
We browsed existing forum entries and searched the Tessitura KnowledgeBase, but (so far) haven't found anything that works. We are relatively new to Tessitura (live since Aug 1) and it's quite possible we are overlooking something obvious. All suggestions will be appreciated ..
Best Regards Wendell Baskin Bass Hall - Fort Worth
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Hello, Tessiturians…
Here’s a problem that’s just confounded us. We have one performance for which we are unable to print tickets that have certain price types. All tickets with our subscription ticket price types print fine; tickets with our single ticket price types do not print at all. The Print checkbox is checked on the MOS, so that’s not the problem. There is no error message. It just simply doesn’t print the tickets – they’re not marked as printed, either. Header cards and receipts for those orders come out just fine.
What are we missing? Is it time for a TASK ticket?
Thanks!
-p.
Patrick Schley Academy Services Manager
FIRST STAGE
Transforming Lives Through Theater
325 West Walnut Street | Milwaukee, WI 53212 (414) 267-2942 direct | (414) 267-2976 fax
Have you checked the ticket design associated with those price types? Perhaps there's something in the setup that is causing the issue.
Hello, Tessiturians… Here’s a problem that’s just confounded us. We have one performance for which we are unable to print tickets that have certain price types. All tickets with our subscription ticket price types print fine; tickets with our single ticket price types do not print at all. The Print checkbox is checked on the MOS, so that’s not the problem. There is no error message. It just simply doesn’t print the tickets – they’re not marked as printed, either. Header cards and receipts for those orders come out just fine. What are we missing? Is it time for a TASK ticket? Thanks! -p. Patrick Schley Academy Services Manager FIRST STAGE Transforming Lives Through Theater 325 West Walnut Street | Milwaukee, WI 53212 (414) 267-2942 direct | (414) 267-2976 fax This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Same ticket design. And there are other performances of this show that print the single tickets just fine.
Patrick, please ask that a TASK Help ticket be submitted about this. What would be great to see is an order profile (a PORD) for an order that won’t print and a second PORD for the same performance where the tickets print successfully.
Bob
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Patrick Schley Sent: Wednesday, September 24, 2014 5:20 PM To: Robert Bell Subject: RE: [Tessitura Ticketing Forum] Unable to print tickets
Hi Patrick!
This sounds suspiciously familiar to an issue we were just having here. If it is the same problem it might help resolve the problem before you go through all the steps we went through in our help ticket here.
I believe First Stage is on V12, correct?
The culprit here ended up being the Price Layer description was too long. Apparently there is a 30 character limit on that field but it doesn't stop you from entering more and there's no error if you make it too long - it simply doesn't print the tickets. Sneaky, no? :)
WHOA!
That did it. My ticket office (and my desk, where I have been bashing my head) thanks you.
Yay! I'm so glad that helped. We went through a lot of frustration here as well before Boann discovered that this was the issue.