One of our ticket agents is attempting to print tickets but the tickets will not print.
The package is for a GA venue, and one of the shows in the package is in the past.The agent is attempting to print tickets to the remaining shows in the package.She can print the Header, but not the tickets.
She retrieved the order using several methods and has access to the order's MOS.She also changed the Delivery and Channel values for the order.The order has been seated and the seat status is SPD.Each time she attempts to print the tickets, if the header and ticket boxes are checked, only the header prints.And, the seat status never changes.
We browsed existing forum entries and searched the Tessitura KnowledgeBase, but (so far) haven't found anything that works.We are relatively new to Tessitura (live since Aug 1) and it's quite possible we are overlooking something obvious.All suggestions will be appreciated ..
Best RegardsWendell BaskinBass Hall - Fort Worth
Hello, Tessiturians…
Here’s a problem that’s just confounded us. We have one performance for which we are unable to print tickets that have certain price types. All tickets with our subscription ticket price types print fine; tickets with our single ticket price types do not print at all. The Print checkbox is checked on the MOS, so that’s not the problem. There is no error message. It just simply doesn’t print the tickets – they’re not marked as printed, either. Header cards and receipts for those orders come out just fine.
What are we missing? Is it time for a TASK ticket?
Thanks!
-p.
Patrick Schley Academy Services Manager
FIRST STAGE
Transforming Lives Through Theater
325 West Walnut Street | Milwaukee, WI 53212 (414) 267-2942 direct | (414) 267-2976 fax
Have you checked the ticket design associated with those price types? Perhaps there's something in the setup that is causing the issue.