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Unable to print tickets

Former Member
Former Member $organization

One of our ticket agents is attempting to print tickets but the tickets will not print.

The package is for a GA venue, and one of the shows in the package is in the past.
The agent is attempting to print tickets to the remaining shows in the package.
She can print the Header, but not the tickets.

She retrieved the order using several methods and has access to the order's MOS.
She also changed the Delivery and Channel values for the order.
The order has been seated and the seat status is SPD.
Each time she attempts to print the tickets, if the header and ticket boxes are checked, only the header prints.
And, the seat status never changes.

We browsed existing forum entries and searched the Tessitura KnowledgeBase, but (so far) haven't found anything that works.
We are relatively new to Tessitura (live since Aug 1) and it's quite possible we are overlooking something obvious.
All suggestions will be appreciated ..

Best Regards
Wendell Baskin
Bass Hall - Fort Worth

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  • Former Member
    Former Member $organization

    Patrick, please ask that a TASK Help ticket be submitted about this.  What would be great to see is an order profile (a PORD) for an order that won’t print and a second PORD for the same performance where the tickets print successfully.

     

    Bob

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Patrick Schley
    Sent: Wednesday, September 24, 2014 5:20 PM
    To: Robert Bell
    Subject: RE: [Tessitura Ticketing Forum] Unable to print tickets

     

    Same ticket design. And there are other performances of this show that print the single tickets just fine.

     

    -p.

     

    Patrick Schley
    Academy Services Manager

    FIRST STAGE

    Transforming Lives Through Theater

    325 West Walnut Street | Milwaukee, WI 53212
    (414) 267-2942 direct     | (414) 267-2976 fax

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • Former Member
    Former Member $organization

    Patrick, please ask that a TASK Help ticket be submitted about this.  What would be great to see is an order profile (a PORD) for an order that won’t print and a second PORD for the same performance where the tickets print successfully.

     

    Bob

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Patrick Schley
    Sent: Wednesday, September 24, 2014 5:20 PM
    To: Robert Bell
    Subject: RE: [Tessitura Ticketing Forum] Unable to print tickets

     

    Same ticket design. And there are other performances of this show that print the single tickets just fine.

     

    -p.

     

    Patrick Schley
    Academy Services Manager

    FIRST STAGE

    Transforming Lives Through Theater

    325 West Walnut Street | Milwaukee, WI 53212
    (414) 267-2942 direct     | (414) 267-2976 fax

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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