One of our ticket agents is attempting to print tickets but the tickets will not print.
The package is for a GA venue, and one of the shows in the package is in the past.The agent is attempting to print tickets to the remaining shows in the package.She can print the Header, but not the tickets.
She retrieved the order using several methods and has access to the order's MOS.She also changed the Delivery and Channel values for the order.The order has been seated and the seat status is SPD.Each time she attempts to print the tickets, if the header and ticket boxes are checked, only the header prints.And, the seat status never changes.
We browsed existing forum entries and searched the Tessitura KnowledgeBase, but (so far) haven't found anything that works.We are relatively new to Tessitura (live since Aug 1) and it's quite possible we are overlooking something obvious.All suggestions will be appreciated ..
Best RegardsWendell BaskinBass Hall - Fort Worth
WHOA!
That did it. My ticket office (and my desk, where I have been bashing my head) thanks you.
-p.
Patrick Schley Academy Services Manager
FIRST STAGE
Transforming Lives Through Theater
325 West Walnut Street | Milwaukee, WI 53212 (414) 267-2942 direct | (414) 267-2976 fax
Yay! I'm so glad that helped. We went through a lot of frustration here as well before Boann discovered that this was the issue.