We have a 3rd party vendor working on a mobile site for us and in our initial demo last week, it looks like the past orders aren't populating for all accounts as expected. Of everyone in the room during the demo, only about half of us had orders populate even though we all have multiple orders in Tessitura. I've been told by the vendor that they are using the GetOrdersEx API call. Would this be the correct one for them to be using?
Any insight would be greatly appreciated!!
Teresa
I have no idea if this will help you but I’ve noticed on our website, it only populates past internet orders so I suspect it has something to do with the mode of sale. I’ve been meaning to have our API programmer look into it.
Susan M. Crockett
Chief Information Officer
Ruth Eckerd Hall, Inc.
1111 N. McMullen Booth Rd. l Clearwater, FL 33759
727.712.2757 l Fax: 727.791.6020
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From: Teresa Dean [mailto:bounce-teresadean9276@tessituranetwork.com] Sent: Monday, February 20, 2012 10:51 AM To: Susan Crockett Subject: [Tessitura Technical Forum] Mobile Site API Call Question
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Hi Teresa,
There are several filtering parameters that could cause this depending how they are set. I would double check with them to see what values they are passing in for parameters. For example you can filter by MOS, Season, Print status, delivery method, and date range.
Jon
Jon,
This is what they are passing.....anything there that is questionable? I’m not a web developer and most of the API calls confuse me.
sWebSessionID - the session key
iOrderNumber - 0
cPrint - N
dtStartDate - blank
dtEndDate - blank
iSeason - 0
iCustomerNumber - the customer number/constituent ID
iMos - 0
cRenewals - N
iDeliveryMethod - 0
Teresa,
To me that looks like it should return the orders for the customer supplied without any filtering. Maybe the website is doing some further data filtering in it's code. My next step would be to try and execute the GetOrdersEx from the webgateway with those parameter values and check the results.
When I originally worked on this we saw the same issue, ie could only see orders placed via the web.
Believe we had to change the security setting for the web user to allow them to see all Price Types and possibly all MOS as well (can't quite iremember this was a while ago).
This was fine to do as Price type display is controlled by MOS and MOS access is controlled by your code or rank/promo code.
Mark
Thanks everyone for the suggestions and tips!! I’m going to pass them along to our developers and see what we can come up with.