Mobile Site API Call Question

I have no idea if this will help you but I’ve noticed on our website, it only populates past internet orders so I suspect it has something to do with the mode of sale.  I’ve been meaning to have our API programmer look into it.

Susan M. Crockett

Chief Information Officer

Ruth Eckerd Hall, Inc.

1111 N. McMullen Booth Rd.  l  Clearwater, FL 33759

727.712.2757   l   Fax: 727.791.6020

• Ruth Eckerd Hall - Murray Studio Theater - Hoffman Institute - Capitol Theatre •

This Weeks Events

Barbra & Frank – Tue, Feb 14 •  1 pm – REH – Buy Tix – More Info
Jungle Fever – Tue, Feb 14 • 3 & 7 pm – CAP – Buy Tix – More Info

Mandy Patinkin – Wed, Feb 15 •  8 pm – REH – Buy Tix – More Info

Rodney Carrington – Thu, Feb 16 •  8 pm – REH – Buy Tix – More Info

Paul Anka – Fri, Feb 17 •  8 pm – REH – Buy Tix – More Info

Brandi Carlile – Fri, Feb 17 •  8 pm – CAP – Buy Tix – More Info

Michael Amante – Sat, Feb 18 •  8 pm – REH – Buy Tix – More Info

Vicki Lawrence and Mama – Sun, Feb 19 •  2 pm – REH – Buy Tix – More Info

Tickets: Ruth Eckerd Hall Ticket Office - 727.791.7400 - www.RuthEckerdHall.com

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We have a 3rd party vendor working on a mobile site for us and in our initial demo last week, it looks like the past orders aren't populating for all accounts as expected.  Of everyone in the room during the demo, only about half of us had orders populate even though we all have multiple orders in Tessitura.  I've been told by the vendor that they are using the GetOrdersEx API call.  Would this be the correct one for them to be using?

Any insight would be greatly appreciated!!

Teresa

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I have no idea if this will help you but I’ve noticed on our website, it only populates past internet orders so I suspect it has something to do with the mode of sale.  I’ve been meaning to have our API programmer look into it.

Susan M. Crockett

Chief Information Officer

Ruth Eckerd Hall, Inc.

1111 N. McMullen Booth Rd.  l  Clearwater, FL 33759

727.712.2757   l   Fax: 727.791.6020

• Ruth Eckerd Hall - Murray Studio Theater - Hoffman Institute - Capitol Theatre •

This Weeks Events

Barbra & Frank – Tue, Feb 14 •  1 pm – REH – Buy Tix – More Info
Jungle Fever – Tue, Feb 14 • 3 & 7 pm – CAP – Buy Tix – More Info

Mandy Patinkin – Wed, Feb 15 •  8 pm – REH – Buy Tix – More Info

Rodney Carrington – Thu, Feb 16 •  8 pm – REH – Buy Tix – More Info

Paul Anka – Fri, Feb 17 •  8 pm – REH – Buy Tix – More Info

Brandi Carlile – Fri, Feb 17 •  8 pm – CAP – Buy Tix – More Info

Michael Amante – Sat, Feb 18 •  8 pm – REH – Buy Tix – More Info

Vicki Lawrence and Mama – Sun, Feb 19 •  2 pm – REH – Buy Tix – More Info

Tickets: Ruth Eckerd Hall Ticket Office - 727.791.7400 - www.RuthEckerdHall.com

Connect with us on Facebook, Twitter & YouTube

This email and any files transmitted with it are confidential and intended solely for the use of the intended individual or entity.  If you have received this email in error please notify the sender.  You are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information received in error is strictly prohibited.

We have a 3rd party vendor working on a mobile site for us and in our initial demo last week, it looks like the past orders aren't populating for all accounts as expected.  Of everyone in the room during the demo, only about half of us had orders populate even though we all have multiple orders in Tessitura.  I've been told by the vendor that they are using the GetOrdersEx API call.  Would this be the correct one for them to be using?

Any insight would be greatly appreciated!!

Teresa

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!