We have a 3rd party vendor working on a mobile site for us and in our initial demo last week, it looks like the past orders aren't populating for all accounts as expected. Of everyone in the room during the demo, only about half of us had orders populate even though we all have multiple orders in Tessitura. I've been told by the vendor that they are using the GetOrdersEx API call. Would this be the correct one for them to be using?
Any insight would be greatly appreciated!!
Teresa
Hi Teresa,
There are several filtering parameters that could cause this depending how they are set. I would double check with them to see what values they are passing in for parameters. For example you can filter by MOS, Season, Print status, delivery method, and date range.
Jon