We have a 3rd party vendor working on a mobile site for us and in our initial demo last week, it looks like the past orders aren't populating for all accounts as expected. Of everyone in the room during the demo, only about half of us had orders populate even though we all have multiple orders in Tessitura. I've been told by the vendor that they are using the GetOrdersEx API call. Would this be the correct one for them to be using?
Any insight would be greatly appreciated!!
Teresa
Jon,
This is what they are passing.....anything there that is questionable? I’m not a web developer and most of the API calls confuse me.
sWebSessionID - the session key
iOrderNumber - 0
cPrint - N
dtStartDate - blank
dtEndDate - blank
iSeason - 0
iCustomerNumber - the customer number/constituent ID
iMos - 0
cRenewals - N
iDeliveryMethod - 0
When I originally worked on this we saw the same issue, ie could only see orders placed via the web.
Believe we had to change the security setting for the web user to allow them to see all Price Types and possibly all MOS as well (can't quite iremember this was a while ago).
This was fine to do as Price type display is controlled by MOS and MOS access is controlled by your code or rank/promo code.
Mark