We have a 3rd party vendor working on a mobile site for us and in our initial demo last week, it looks like the past orders aren't populating for all accounts as expected. Of everyone in the room during the demo, only about half of us had orders populate even though we all have multiple orders in Tessitura. I've been told by the vendor that they are using the GetOrdersEx API call. Would this be the correct one for them to be using?
Any insight would be greatly appreciated!!
Teresa
Jon,
This is what they are passing.....anything there that is questionable? I’m not a web developer and most of the API calls confuse me.
sWebSessionID - the session key
iOrderNumber - 0
cPrint - N
dtStartDate - blank
dtEndDate - blank
iSeason - 0
iCustomerNumber - the customer number/constituent ID
iMos - 0
cRenewals - N
iDeliveryMethod - 0
Teresa,
To me that looks like it should return the orders for the customer supplied without any filtering. Maybe the website is doing some further data filtering in it's code. My next step would be to try and execute the GetOrdersEx from the webgateway with those parameter values and check the results.
Jon