We have had problems with credit card processing during our last three big on sales. This past week Elton John went on sale and we had 7000 simultaneous hits on our web site. Transcend and the Tessitura CC server was not able to handle the volume. Has anyone else had this problem and if so how did you resolve it?
Hi,
We implemented a waiting room landing page (dev. by POP.us), which has a customisable threshold and capacity and allows us to control the number of simultaneous users on the site. A brilliant example of how well it worked was our BBC Proms on-sale, which went smoothly, despite many thousands of hits (over 70 shows on-sale at the same time).
all the best
Thank you,
I’m interested in hearing more about this. How much did it cost? How many simultaneous hits did it allow? What is your server configuration?
I did make several software timing changes recommended by a developer at the last Tessitura convention. I’m somewhat optimistic that will reduce timeouts during a major on-sale.
Thank you again for responding. I look forward to receiving your reply.
Thomas W. Kennis
IT Manager
Maui Arts & Cultural Center
One Cameron Way
Kahului, HI 96732
808-242-2787, ext. 250
tom@mauiarts.org
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Michal ObuchowskiSent: Tuesday, March 29, 2011 4:14 AMTo: tom@mauiarts.orgSubject: Re: [Tessitura Technical Forum] Credit Card Processing
From: Thomas Kennis <bounce-thomaskennis3982@tessituranetwork.com>Sent: 1/20/2011 5:58:01 PM
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We set the limit of concurrent users in the waiting room to 7000, after which the users would hit a que-cap message informing them that the waiting room was full. Those who made it through the waiting room formed our concurrent users count on the website, which was set to around 250. As far as I know, we are running 2 load-balanced servers for the site and the waiting room on a separate one.
I'm afraid I can't mention costs, but judging by what you are saying, it could potentially be a solution to your on-sale problem.
Thank you again,
It is very helpful to discuss this with someone that has actually implemented waiting room technology. We have one server processing ticketing and credit card transactions on a DSL modem at about 750kbs. The configuration performs with a very acceptable 1.5 second response time except under heavy load. Season on-sale and one or two major performances a year will overload the website and servers capacity. Therefore, I continue to look for economical ways to satisfy the occasional peak transaction volume.
Tom
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Michal ObuchowskiSent: Wednesday, March 30, 2011 3:34 AMTo: tom@mauiarts.orgSubject: RE: [Tessitura Technical Forum] Credit Card Processing
From: Thomas Kennis <bounce-thomaskennis3982@tessituranetwork.com>Sent: 3/29/2011 1:55:32 PM
Hi Thomas
We experienced the same problem with an on-sale on the 18 March where we had 12,500 concurrent users on our website. We are also trying to determine the cause of the problem. Our Tessitura is hosted by RAMP and our webservers are hosted locally.
RegardsJeanette
Hi Tom,A shameless plug again for the Support Spotlight blog, and forgive me if you've already reviewed it, but Gregg Stickney's latest post is on preparing for and monitoring web on-sales; hopefully there's some helpful information there.
Best,Todd
Tessitura Network Webmaster
Hi Jeanette,
I would be interested in talking to you more about this. Please send me your contact information.
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Jeanette McMillanSent: Wednesday, March 30, 2011 9:30 AMTo: tom@mauiarts.orgSubject: Re: [Tessitura Technical Forum] Credit Card Processing
Hi Tom
Great – please see below
Kind regards
Jeanette
Jeanette McMillan | Web Manager
Home of the Aotea Centre, The Civic, Auckland Town Hall and Aotea Square
Level 2 Aotea Centre P O Box 5143, Wellesley Street | Auckland, New Zealand T: +64 9 357 3362 | | M: +64 21 669 171 | F:+64 9 357 3359 | www.the-edge.co.nz
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From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Thomas Kennis Sent: Tuesday, 5 April 2011 11:42 To: Jeanette McMillan Subject: RE: [Tessitura Technical Forum] Credit Card Processing
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Jeanette McMillan Sent: Wednesday, March 30, 2011 9:30 AM To: tom@mauiarts.org Subject: Re: [Tessitura Technical Forum] Credit Card Processing
Regards Jeanette
From: Thomas Kennis <bounce-thomaskennis3982@tessituranetwork.com> Sent: 1/20/2011 5:58:01 PM