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Credit Card Processing

Thomas Kennis
$organization

We have had problems with credit card processing during our last three big on sales. This past week Elton John went on sale and we had 7000 simultaneous hits on our web site. Transcend and the Tessitura CC server was not able to handle the volume. Has anyone else had this problem and if so how did you resolve it?

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  • $organization

    Hi Tom

     

    Great – please see below

     

    Kind regards

    Jeanette

     

    Jeanette McMillan | Web Manager

     

    THE

    Home of the Aotea Centre, The Civic,
    Auckland Town Hall and Aotea Square

    Level 2 Aotea Centre P O Box 5143, Wellesley Street | Auckland, New Zealand
    T: +64 9 357 3362 |     | M: +64 21 669 171 | F:+64 9 357 3359 | www.the-edge.co.nz

    THE EDGE Facebook groupTHE EDGE Twitter group

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    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Thomas Kennis
    Sent: Tuesday, 5 April 2011 11:42
    To: Jeanette McMillan
    Subject: RE: [Tessitura Technical Forum] Credit Card Processing

     

    Hi Jeanette,

     

    I would be interested in talking to you more about this. Please send me your contact information.

     

    Tom

     

    Thomas W. Kennis

    IT Manager

    Maui Arts & Cultural Center

    One Cameron Way

    Kahului, HI  96732

    808-242-2787, ext. 250

    tom@mauiarts.org

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Jeanette McMillan
    Sent: Wednesday, March 30, 2011 9:30 AM
    To: tom@mauiarts.org
    Subject: Re: [Tessitura Technical Forum] Credit Card Processing

     

    Hi Thomas

    We experienced the same problem with an on-sale on the 18 March where we had 12,500 concurrent users on our website.  We are also trying to determine the cause of the problem.  Our Tessitura is hosted by RAMP and our webservers are hosted locally. 

    Regards
    Jeanette

    From: Thomas Kennis <bounce-thomaskennis3982@tessituranetwork.com>
    Sent: 1/20/2011 5:58:01 PM

    We have had problems with credit card processing during our last three big on sales. This past week Elton John went on sale and we had 7000 simultaneous hits on our web site. Transcend and the Tessitura CC server was not able to handle the volume. Has anyone else had this problem and if so how did you resolve it?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Reply
  • $organization

    Hi Tom

     

    Great – please see below

     

    Kind regards

    Jeanette

     

    Jeanette McMillan | Web Manager

     

    THE

    Home of the Aotea Centre, The Civic,
    Auckland Town Hall and Aotea Square

    Level 2 Aotea Centre P O Box 5143, Wellesley Street | Auckland, New Zealand
    T: +64 9 357 3362 |     | M: +64 21 669 171 | F:+64 9 357 3359 | www.the-edge.co.nz

    THE EDGE Facebook groupTHE EDGE Twitter group

    Please consider the environment before you print this email.

    Notice: This email is confidential. If it is not intended for you please do not read, distribute or copy the email or any attachments.
    Please notify the sender that you have received the message in error and delete the

    original message and any attachments.
    Please note that any views expressed in this email may be those of the individual sender and may not necessarily reflect the views of THE EDGE.

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Thomas Kennis
    Sent: Tuesday, 5 April 2011 11:42
    To: Jeanette McMillan
    Subject: RE: [Tessitura Technical Forum] Credit Card Processing

     

    Hi Jeanette,

     

    I would be interested in talking to you more about this. Please send me your contact information.

     

    Tom

     

    Thomas W. Kennis

    IT Manager

    Maui Arts & Cultural Center

    One Cameron Way

    Kahului, HI  96732

    808-242-2787, ext. 250

    tom@mauiarts.org

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Jeanette McMillan
    Sent: Wednesday, March 30, 2011 9:30 AM
    To: tom@mauiarts.org
    Subject: Re: [Tessitura Technical Forum] Credit Card Processing

     

    Hi Thomas

    We experienced the same problem with an on-sale on the 18 March where we had 12,500 concurrent users on our website.  We are also trying to determine the cause of the problem.  Our Tessitura is hosted by RAMP and our webservers are hosted locally. 

    Regards
    Jeanette

    From: Thomas Kennis <bounce-thomaskennis3982@tessituranetwork.com>
    Sent: 1/20/2011 5:58:01 PM

    We have had problems with credit card processing during our last three big on sales. This past week Elton John went on sale and we had 7000 simultaneous hits on our web site. Transcend and the Tessitura CC server was not able to handle the volume. Has anyone else had this problem and if so how did you resolve it?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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