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Credit Card Processing

Thomas Kennis
$organization

We have had problems with credit card processing during our last three big on sales. This past week Elton John went on sale and we had 7000 simultaneous hits on our web site. Transcend and the Tessitura CC server was not able to handle the volume. Has anyone else had this problem and if so how did you resolve it?

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  • $organization

    Thank you again,

     

    It is very helpful to discuss this with someone that has actually implemented waiting room technology. We have one server processing ticketing and credit card transactions on a DSL modem at about 750kbs. The configuration performs with a very acceptable 1.5 second response time except under heavy load. Season on-sale and one or two major performances a year will overload the website and servers capacity. Therefore, I continue to look for economical ways to satisfy the occasional peak transaction volume.

     

    Tom

    Thomas W. Kennis

    IT Manager

    Maui Arts & Cultural Center

    One Cameron Way

    Kahului, HI  96732

    808-242-2787, ext. 250

    tom@mauiarts.org

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Michal Obuchowski
    Sent: Wednesday, March 30, 2011 3:34 AM
    To: tom@mauiarts.org
    Subject: RE: [Tessitura Technical Forum] Credit Card Processing

     

    Hi,

    We set the limit of concurrent users in the waiting room to 7000, after which the users would hit a que-cap message informing them that the waiting room was full. Those who made it through the waiting room formed our concurrent users count on the website, which was set to around 250. As far as I know, we are running 2 load-balanced servers for the site and the waiting room on a separate one.

    I'm afraid I can't mention costs, but judging by what you are saying, it could potentially be a solution to your on-sale problem.

    all the best

    From: Thomas Kennis <bounce-thomaskennis3982@tessituranetwork.com>
    Sent: 3/29/2011 1:55:32 PM

    Thank you,

     

    I’m interested in hearing more about this. How much did it cost? How many simultaneous hits did it allow? What is your server configuration?

     

    I did make several software timing changes recommended by a developer at the last Tessitura convention. I’m somewhat optimistic that will reduce timeouts during a major on-sale.  

     

    Thank you again for responding. I look forward to receiving your reply.

     

    Thomas W. Kennis

    IT Manager

    Maui Arts & Cultural Center

    One Cameron Way

    Kahului, HI  96732

    808-242-2787, ext. 250

    tom@mauiarts.org

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Michal Obuchowski
    Sent: Tuesday, March 29, 2011 4:14 AM
    To: tom@mauiarts.org
    Subject: Re: [Tessitura Technical Forum] Credit Card Processing

     

    Hi,

    We implemented a waiting room landing page (dev. by POP.us), which has a customisable threshold and capacity and allows us to control the number of simultaneous users on the site. A brilliant example of how well it worked was our BBC Proms on-sale, which went smoothly, despite many thousands of hits (over 70 shows on-sale at the same time).

    all the best

    From: Thomas Kennis <bounce-thomaskennis3982@tessituranetwork.com>
    Sent: 1/20/2011 5:58:01 PM

    We have had problems with credit card processing during our last three big on sales. This past week Elton John went on sale and we had 7000 simultaneous hits on our web site. Transcend and the Tessitura CC server was not able to handle the volume. Has anyone else had this problem and if so how did you resolve it?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    Thank you again,

     

    It is very helpful to discuss this with someone that has actually implemented waiting room technology. We have one server processing ticketing and credit card transactions on a DSL modem at about 750kbs. The configuration performs with a very acceptable 1.5 second response time except under heavy load. Season on-sale and one or two major performances a year will overload the website and servers capacity. Therefore, I continue to look for economical ways to satisfy the occasional peak transaction volume.

     

    Tom

    Thomas W. Kennis

    IT Manager

    Maui Arts & Cultural Center

    One Cameron Way

    Kahului, HI  96732

    808-242-2787, ext. 250

    tom@mauiarts.org

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Michal Obuchowski
    Sent: Wednesday, March 30, 2011 3:34 AM
    To: tom@mauiarts.org
    Subject: RE: [Tessitura Technical Forum] Credit Card Processing

     

    Hi,

    We set the limit of concurrent users in the waiting room to 7000, after which the users would hit a que-cap message informing them that the waiting room was full. Those who made it through the waiting room formed our concurrent users count on the website, which was set to around 250. As far as I know, we are running 2 load-balanced servers for the site and the waiting room on a separate one.

    I'm afraid I can't mention costs, but judging by what you are saying, it could potentially be a solution to your on-sale problem.

    all the best

    From: Thomas Kennis <bounce-thomaskennis3982@tessituranetwork.com>
    Sent: 3/29/2011 1:55:32 PM

    Thank you,

     

    I’m interested in hearing more about this. How much did it cost? How many simultaneous hits did it allow? What is your server configuration?

     

    I did make several software timing changes recommended by a developer at the last Tessitura convention. I’m somewhat optimistic that will reduce timeouts during a major on-sale.  

     

    Thank you again for responding. I look forward to receiving your reply.

     

    Thomas W. Kennis

    IT Manager

    Maui Arts & Cultural Center

    One Cameron Way

    Kahului, HI  96732

    808-242-2787, ext. 250

    tom@mauiarts.org

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Michal Obuchowski
    Sent: Tuesday, March 29, 2011 4:14 AM
    To: tom@mauiarts.org
    Subject: Re: [Tessitura Technical Forum] Credit Card Processing

     

    Hi,

    We implemented a waiting room landing page (dev. by POP.us), which has a customisable threshold and capacity and allows us to control the number of simultaneous users on the site. A brilliant example of how well it worked was our BBC Proms on-sale, which went smoothly, despite many thousands of hits (over 70 shows on-sale at the same time).

    all the best

    From: Thomas Kennis <bounce-thomaskennis3982@tessituranetwork.com>
    Sent: 1/20/2011 5:58:01 PM

    We have had problems with credit card processing during our last three big on sales. This past week Elton John went on sale and we had 7000 simultaneous hits on our web site. Transcend and the Tessitura CC server was not able to handle the volume. Has anyone else had this problem and if so how did you resolve it?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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