Hey folks,
We upgraded to v10.0 over the weekend and have begun experiencing the following difficulty in Campaigns > Appeals while creating sources. When our devo staff click on the chiclet to select a list, the window pops up as expected. When they then click on any of the columns to sort the list (by create date or description or what have you), the system crashes with the following error:
Windowmenu: w_response_select_list
Object: dw_listoflists
Objectevent: clicked
Line: 5
Error Code: 6
Error Text: Invalid DataWindow row/column specified at line 5 in clicked event of object dw_listoflists of w_response_select_list
Is anyone else experiencing this problem? Has anyone remedied it? I imagine I can’t go in and actually play with Tess’s Datawindows, but if I’m wrong someone let me know!
Could we have installed our upgrade incorrectly?
Thanks,
Rey
--
A. Rey Pamatmat
Tessitura Manager
The Public Theater
425 Lafayette Street
New York, NY 10003
(212) 539-8739
rpamatmat@publictheater.org
From: "A. Rey Pamatmat" <bounce-areypamatmat2177@tessituranetwork.com>To: bvarro@smm.orgSent: Thursday, November 18, 2010 10:41:59 AMSubject: [Tessitura Technical Forum] v10.0 DataWindow Issues Hey folks, We upgraded to v10.0 over the weekend and have begun experiencing the following difficulty in Campaigns > Appeals while creating sources. When our devo staff click on the chiclet to select a list, the window pops up as expected. When they then click on any of the columns to sort the list (by create date or description or what have you), the system crashes with the following error: Windowmenu: w_response_select_listObject: dw_listoflistsObjectevent: clickedLine: 5Error Code: 6Error Text: Invalid DataWindow row/column specified at line 5 in clicked event of object dw_listoflists of w_response_select_list Is anyone else experiencing this problem? Has anyone remedied it? I imagine I can’t go in and actually play with Tess’s Datawindows, but if I’m wrong someone let me know! Could we have installed our upgrade incorrectly? Thanks, Rey --A. Rey PamatmatTessitura ManagerThe Public Theater425 Lafayette StreetNew York, NY 10003(212) 539-8739rpamatmat@publictheater.org Spam Not spam Forget previous vote This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
I have version 10.0 installed in Test and have just added a source and added a list via the chicklet and sorted on the columns without an issue if its an old appeal; but get the error if I do the same in a new appeal.
I would open a help ticket so that support can help you troubleshoot.
Caryl
Hi Ray,
I believe that’s a known bug. You should submit a support ticket.
Nancy Sheleheda
Tessitura Application Administrator
The Pittsburgh Cultural Trust
818 Liberty Avenue
Pittsburgh, PA 15222
412-456-1387
Sheleheda@pgharts.org
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of A. Rey PamatmatSent: Thursday, November 18, 2010 11:42 AMTo: Sheleheda, NancySubject: [Tessitura Technical Forum] v10.0 DataWindow Issues
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Thanks, Beth!
Is anyone having similar problems with the Query Element Parameter chiclets? I’ve created my first custom query parameter, and I can’t tell whether I built it incorrectly or if I’m just having wonky DataWindow issues.
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Beth VarroSent: Thursday, November 18, 2010 11:47 AMTo: Rey PamatmatSubject: Re: [Tessitura Technical Forum] v10.0 DataWindow Issues
We've had the same problem. My ITS people tell me it's a known bug to be fixed in the next patch (I think).Beth* * * * *Showing for the very first time on the Omnitheater’s 90-foot domed screen, Hubble will take you on an awe-inspiring tour of the cosmos. Make plans to see it today, and marvel at the great wonders that the Hubble Space Telescope has revealed. For more information and a trailer, visit www.smm.org/hubble.Elizabeth A VarroMembership ManagerScience Museum of Minnesota(651) 265-9829
From: "A. Rey Pamatmat" <bounce-areypamatmat2177@tessituranetwork.com>To: bvarro@smm.orgSent: Thursday, November 18, 2010 10:41:59 AMSubject: [Tessitura Technical Forum] v10.0 DataWindow IssuesHey folks, We upgraded to v10.0 over the weekend and have begun experiencing the following difficulty in Campaigns > Appeals while creating sources. When our devo staff click on the chiclet to select a list, the window pops up as expected. When they then click on any of the columns to sort the list (by create date or description or what have you), the system crashes with the following error: Windowmenu: w_response_select_listObject: dw_listoflistsObjectevent: clickedLine: 5Error Code: 6Error Text: Invalid DataWindow row/column specified at line 5 in clicked event of object dw_listoflists of w_response_select_list Is anyone else experiencing this problem? Has anyone remedied it? I imagine I can’t go in and actually play with Tess’s Datawindows, but if I’m wrong someone let me know! Could we have installed our upgrade incorrectly? Thanks, Rey --A. Rey PamatmatTessitura ManagerThe Public Theater425 Lafayette StreetNew York, NY 10003(212) 539-8739rpamatmat@publictheater.org SpamNot spamForget previous voteThis message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
From: "A. Rey Pamatmat" <bounce-areypamatmat2177@tessituranetwork.com>To: bvarro@smm.orgSent: Thursday, November 18, 2010 10:41:59 AMSubject: [Tessitura Technical Forum] v10.0 DataWindow Issues
SpamNot spamForget previous vote
We had the same issue – I guess it’s a known bug and it only happens when you sort in the window. If you use the filter or just select, you’re fine I think.
MH
matt_hilgers@milwaukeeartspartners.org
IM: matt_hilgers
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Caryl JonesSent: Thursday, November 18, 2010 10:52 AMTo: Matt HilgersSubject: Re: [Tessitura Technical Forum] v10.0 DataWindow Issues
I have version 10.0 installed in Test and have just added a source and added a list via the chicklet and sorted on the columns without an issue; I would open ahelp ticket so that support can help you troubleshoot.
From: A. Rey Pamatmat <bounce-areypamatmat2177@tessituranetwork.com>Sent: 11/18/2010 10:40:35 AM
I can confirm this is known and has been fixed in the upcoming 10.0.0.1 patch, which is being tested today.