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v10.0 DataWindow Issues

A. Rey Pamatmat
$organization

Hey folks,

 

We upgraded to v10.0 over the weekend and have begun experiencing the following difficulty in Campaigns > Appeals while creating sources. When our devo staff click on the chiclet to select a list, the window pops up as expected. When they then click on any of the columns to sort the list (by create date or description or what have you), the system crashes with the following error:

 

Windowmenu: w_response_select_list

Object: dw_listoflists

Objectevent: clicked

Line: 5

Error Code: 6

Error Text: Invalid DataWindow row/column specified at line 5 in clicked event of object dw_listoflists of w_response_select_list

 

Is anyone else experiencing this problem? Has anyone remedied it? I imagine I can’t go in and actually play with Tess’s Datawindows, but if I’m wrong someone let me know!

 

Could we have installed our upgrade incorrectly?

 

Thanks,

 

Rey

 

--

A. Rey Pamatmat

Tessitura Manager

The Public Theater

425 Lafayette Street

New York, NY 10003

(212) 539-8739

rpamatmat@publictheater.org

 

Parents
  • $organization

    We had the same issue – I guess it’s a known bug and it only happens when you sort in the window.  If you use the filter or just select, you’re fine I think.

     

    MH

    matt_hilgers@milwaukeeartspartners.org

    IM:  matt_hilgers

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Caryl Jones
    Sent: Thursday, November 18, 2010 10:52 AM
    To: Matt Hilgers
    Subject: Re: [Tessitura Technical Forum] v10.0 DataWindow Issues

     

    I have version 10.0 installed in Test and have just added a source and added a list via the chicklet and sorted on the columns without an issue; I would open ahelp ticket so that support can help you troubleshoot.

    Caryl

    From: A. Rey Pamatmat <bounce-areypamatmat2177@tessituranetwork.com>
    Sent: 11/18/2010 10:40:35 AM

    Hey folks,

     

    We upgraded to v10.0 over the weekend and have begun experiencing the following difficulty in Campaigns > Appeals while creating sources. When our devo staff click on the chiclet to select a list, the window pops up as expected. When they then click on any of the columns to sort the list (by create date or description or what have you), the system crashes with the following error:

     

    Windowmenu: w_response_select_list

    Object: dw_listoflists

    Objectevent: clicked

    Line: 5

    Error Code: 6

    Error Text: Invalid DataWindow row/column specified at line 5 in clicked event of object dw_listoflists of w_response_select_list

     

    Is anyone else experiencing this problem? Has anyone remedied it? I imagine I can’t go in and actually play with Tess’s Datawindows, but if I’m wrong someone let me know!

     

    Could we have installed our upgrade incorrectly?

     

    Thanks,

     

    Rey

     

    --

    A. Rey Pamatmat

    Tessitura Manager

    The Public Theater

    425 Lafayette Street

    New York, NY 10003

    (212) 539-8739

    rpamatmat@publictheater.org

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    We had the same issue – I guess it’s a known bug and it only happens when you sort in the window.  If you use the filter or just select, you’re fine I think.

     

    MH

    matt_hilgers@milwaukeeartspartners.org

    IM:  matt_hilgers

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Caryl Jones
    Sent: Thursday, November 18, 2010 10:52 AM
    To: Matt Hilgers
    Subject: Re: [Tessitura Technical Forum] v10.0 DataWindow Issues

     

    I have version 10.0 installed in Test and have just added a source and added a list via the chicklet and sorted on the columns without an issue; I would open ahelp ticket so that support can help you troubleshoot.

    Caryl

    From: A. Rey Pamatmat <bounce-areypamatmat2177@tessituranetwork.com>
    Sent: 11/18/2010 10:40:35 AM

    Hey folks,

     

    We upgraded to v10.0 over the weekend and have begun experiencing the following difficulty in Campaigns > Appeals while creating sources. When our devo staff click on the chiclet to select a list, the window pops up as expected. When they then click on any of the columns to sort the list (by create date or description or what have you), the system crashes with the following error:

     

    Windowmenu: w_response_select_list

    Object: dw_listoflists

    Objectevent: clicked

    Line: 5

    Error Code: 6

    Error Text: Invalid DataWindow row/column specified at line 5 in clicked event of object dw_listoflists of w_response_select_list

     

    Is anyone else experiencing this problem? Has anyone remedied it? I imagine I can’t go in and actually play with Tess’s Datawindows, but if I’m wrong someone let me know!

     

    Could we have installed our upgrade incorrectly?

     

    Thanks,

     

    Rey

     

    --

    A. Rey Pamatmat

    Tessitura Manager

    The Public Theater

    425 Lafayette Street

    New York, NY 10003

    (212) 539-8739

    rpamatmat@publictheater.org

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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