Hey folks,
We upgraded to v10.0 over the weekend and have begun experiencing the following difficulty in Campaigns > Appeals while creating sources. When our devo staff click on the chiclet to select a list, the window pops up as expected. When they then click on any of the columns to sort the list (by create date or description or what have you), the system crashes with the following error:
Windowmenu: w_response_select_list
Object: dw_listoflists
Objectevent: clicked
Line: 5
Error Code: 6
Error Text: Invalid DataWindow row/column specified at line 5 in clicked event of object dw_listoflists of w_response_select_list
Is anyone else experiencing this problem? Has anyone remedied it? I imagine I can’t go in and actually play with Tess’s Datawindows, but if I’m wrong someone let me know!
Could we have installed our upgrade incorrectly?
Thanks,
Rey
--
A. Rey Pamatmat
Tessitura Manager
The Public Theater
425 Lafayette Street
New York, NY 10003
(212) 539-8739
rpamatmat@publictheater.org
I have version 10.0 installed in Test and have just added a source and added a list via the chicklet and sorted on the columns without an issue if its an old appeal; but get the error if I do the same in a new appeal.
I would open a help ticket so that support can help you troubleshoot.
Caryl