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Obtaining InfoMaker 12.6

Chris Jensen
$organization

We've found the vendor referred to on this site re: obtaining IM v12.6 to be uncommunicative. Does anyone have a recommended alternate source?

Thanks.

  • $organization

    Hi Chris --

     

    We just purchased a new InfoMaker 12.6 license from TechXtend.  Try contacting them directly -- here’s our contact:

     

     

    Doing IT Differently.

    Know Your X-pert.

    Margaret Ross
    Sales Support Representative/Renewals Coordinator

    4 Industrial Way West, 3rd Floor, Eatontown, NJ 07724
    Phone: 800-441-1511 Ext.7345
    Email: margaret.ross@techxtend.com
    Website: http://www.techxtend.com

    Premier value-added reseller of software, solutions and systems
    in the United States and Canada.

     

    Best,

    DGomez

  • $organization in reply to Daniel Gomez

    That's the one we've been trying. No reponses.

  • $organization in reply to Chris Jensen

    We had the same problem. We sent email (it bounced back), called couple of times and left voice message to Margaret Ross - no reply. Eventually I got another sales person over the phone and could order the product. It's still under processing - not sure how long it will take.

     

    Mo

    National ballet of Canada

  • $organization in reply to Chris Jensen
    Hi Chris, I have recently upgraded to IM12.6 and I used SAP but I can't really recommend them. They are a bureaucratic and unhelpful lot but once I've actually got the software, it was fine. It seems no matter who you choose, getting it set up initially is hard work but after that my contact with SAP has always been quite limited fortunately. A few pointers; Sign up for the SAP portal (it's a pretty ghoulish platform but they won't deal with you unless you do.) Sign up for a SAP passport (again this is more convenient for them, but it helps) Download and install their 'Download manager'. Ensure you accept the full terms and conditions which, for reasons best known to them, is a separate process and actually delayed getting setup in 12.6 by 2 weeks for me as the download manager refused to work but didn't state why. Pay for the IM software (£30 a year for us). I'd strongly recommend using the stand alone version, rather than the served version, if possible) Download the IM software from their portal and also the licence Pray You have my sympathy
  • $organization in reply to Jamie Clark

    > a pretty ghoulish platform but they won't deal with you unless you do.

    Just tried to connect at SAP, and you are right. So many IT companies have the most awful web sites imaginable...

  • $organization in reply to Former Member

    > The Network has found that CDW is a reliable source for purchasing Infomaker.

    Thanks, Bob. We'll check this out.

  • Former Member
    Former Member $organization

    The Network has found that CDW is a reliable source for purchasing Infomaker. Once an Infomaker purchase is made via www.cdw.com and processed you will receive details on how to obtain your license from SAP, including SAP credentials and detailed steps to generate a license.

     

    Here is a URL that will take you to a page on www.cdw.com where you can select Infomaker for purchase:

     

    https://www.cdw.com/shop/search/result.aspx?key=infomaker&x=-1094&y=-55&wclsscat=&b=&p=&searchscope=All&ctlgfilter=&sr=1&ln=0&a5782=50604670

     

    Bob

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Chris Jensen
    Sent: Wednesday, July 26, 2017 10:36 AM
    To: Robert Bell <bbell@tessituranetwork.com>
    Subject: Re: [Tessitura Technical Forum] Obtaining InfoMaker 12.6

     

    > a pretty ghoulish platform but they won't deal with you unless you do.

    Just tried to connect at SAP, and you are right. So many IT companies have the most awful web sites imaginable...

    From: Jamie Clark <bounce-jamieclark8186@tessituranetwork.com>
    Sent: 7/26/2017 3:48:05 AM

    Hi Chris, I have recently upgraded to IM12.6 and I used SAP but I can't really recommend them. They are a bureaucratic and unhelpful lot but once I've actually got the software, it was fine. It seems no matter who you choose, getting it set up initially is hard work but after that my contact with SAP has always been quite limited fortunately. A few pointers; Sign up for the SAP portal (it's a pretty ghoulish platform but they won't deal with you unless you do.) Sign up for a SAP passport (again this is more convenient for them, but it helps) Download and install their 'Download manager'. Ensure you accept the full terms and conditions which, for reasons best known to them, is a separate process and actually delayed getting setup in 12.6 by 2 weeks for me as the download manager refused to work but didn't state why. Pay for the IM software (£30 a year for us). I'd strongly recommend using the stand alone version, rather than the served version, if possible) Download the IM software from their portal and also the licence Pray You have my sympathy




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Chris Jensen

    We currently have three possible orders pending: the orginal one with TechXTend, one with SAP, and one with CDW. Whoever responds first gets the order.

    (The rep from SAP said he couldn't find any license for us, though we've had one since 2007 and I could find it myself on their own download portal.)

    Is this really 2017? No wonder so many order everything they can from Amazon. ;-)

  • $organization

    They also have non-profit pricing on some items. 

    Dee Dee

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Chris Jensen
    Sent: Wednesday, July 26, 2017 11:09 AM
    To: Dee Dee Fite
    Subject: RE: [Tessitura Technical Forum] Obtaining InfoMaker 12.6

     

    > The Network has found that CDW is a reliable source for purchasing Infomaker.

    Thanks, Bob. We'll check this out.

    From: Bob Bell <bounce-bobbell2200@tessituranetwork.com>
    Sent: 7/26/2017 3:03:54 PM

    The Network has found that CDW is a reliable source for purchasing Infomaker. Once an Infomaker purchase is made via www.cdw.com and processed you will receive details on how to obtain your license from SAP, including SAP credentials and detailed steps to generate a license.

     

    Here is a URL that will take you to a page on www.cdw.com where you can select Infomaker for purchase:

     

    https://www.cdw.com/shop/search/result.aspx?key=infomaker&x=-1094&y=-55&wclsscat=&b=&p=&searchscope=All&ctlgfilter=&sr=1&ln=0&a5782=50604670

     

    Bob

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Chris Jensen
    Sent: Wednesday, July 26, 2017 10:36 AM
    To: Robert Bell <bbell@tessituranetwork.com>
    Subject: Re: [Tessitura Technical Forum] Obtaining InfoMaker 12.6

     

    > a pretty ghoulish platform but they won't deal with you unless you do.

    Just tried to connect at SAP, and you are right. So many IT companies have the most awful web sites imaginable...

    From: Jamie Clark <bounce-jamieclark8186@tessituranetwork.com>
    Sent: 7/26/2017 3:48:05 AM

    Hi Chris, I have recently upgraded to IM12.6 and I used SAP but I can't really recommend them. They are a bureaucratic and unhelpful lot but once I've actually got the software, it was fine. It seems no matter who you choose, getting it set up initially is hard work but after that my contact with SAP has always been quite limited fortunately. A few pointers; Sign up for the SAP portal (it's a pretty ghoulish platform but they won't deal with you unless you do.) Sign up for a SAP passport (again this is more convenient for them, but it helps) Download and install their 'Download manager'. Ensure you accept the full terms and conditions which, for reasons best known to them, is a separate process and actually delayed getting setup in 12.6 by 2 weeks for me as the download manager refused to work but didn't state why. Pay for the IM software (£30 a year for us). I'd strongly recommend using the stand alone version, rather than the served version, if possible) Download the IM software from their portal and also the licence Pray You have my sympathy




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Chris Jensen

    For the Canadian licensees, you can contact "Andy Osman" from TexhXtend directly, if you like. I found him very helpful and responsive. Andy can also arrange for the discount that is mentioned in the Tessitura v14 upgrade document. Andy's contact details are give below: 

    -------------------------------

    Andy Osman
    Territory Account Manager

    Toll Free: 888-423-2700 Ext.5229
    Phone: 905-828-4800 Ext. 5229
    Email: andy.osman@techxtend.ca
    Website: www.techxtend.com/andy

    -------------------------------

    Best,

     

    Mo

    National Ballet of Canada

  • $organization in reply to Chris Jensen

    > We currently have three possible orders pending: the orginal one with TechXTend, one with SAP, and one with CDW. 

    To wrap up my own thread, we were eventually successful in obtaining an InfoMaker 12.6 license from CDW. At that point we had to deal with SAP, of course, to download the software and generate a license string, a process that I can only describe in terms reminiscent of Sisyphus or Kafka. In spite of SAP's site, clearly designed to thwart any attempt to do business with them, eventually the process was complete and software installed. (For the last time, I hope...)

  • $organization in reply to Shelley Espinoza

    > Is this required for v14 upgrade?

    Yes. Please see pg 36 of the upgrade instructions, i.e. "For custom reports and custom screens where the datawindow is created in InfoMaker, the InfoMaker objects must be migrated to InfoMaker 12.6."

  • $organization in reply to Shelley Espinoza

    The InfoMaker upgrade is required for V14. 

    We went through TechXtend, the entire process with them and then SAP is definitely more convoluted than in needs to be IMO.

  • $organization

    Is this required for v14 upgrade?

     

    Shelley Espinoza

    System Services Manager

     

    Description: cid:image001.jpg@01D06D5F.83641780

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Chris Jensen
    Sent: Tuesday, August 8, 2017 10:34 AM
    To: Shelley Espinoza
    Subject: RE: [Tessitura Technical Forum] Obtaining InfoMaker 12.6

     

    > We currently have three possible orders pending: the orginal one with TechXTend, one with SAP, and one with CDW. 

    To wrap up my own thread, we were eventually successful in obtaining an InfoMaker 12.6 license from CDW. At that point we had to deal with SAP, of course, to download the software and generate a license string, a process that I can only describe in terms reminiscent of Sisyphus or Kafka. In spite of SAP's site, clearly designed to thwart any attempt to do business with them, eventually the process was complete and software installed. (For the last time, I hope...)

    From: Chris Jensen <bounce-chrisjensen8841@tessituranetwork.com>
    Sent: 7/26/2017 3:36:20 PM

    We currently have three possible orders pending: the orginal one with TechXTend, one with SAP, and one with CDW. Whoever responds first gets the order.

    (The rep from SAP said he couldn't find any license for us, though we've had one since 2007 and I could find it myself on their own download portal.)

    Is this really 2017? No wonder so many order everything they can from Amazon. ;-)




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Shelley Espinoza

    Hi Shelley -

    If you are locally hosted then you do need InfoMaker 12.6 to migrate all the standard & custom reports located in a .pbl file. You would also need it to then do any sort of editing of those reports as well.

    If you need assistance with your upgrade or migration, Tessitura Consulting is always available to help, please feel free to reach out to us at consulting@tessituranetwork.com.

    Cheers,

    Heather