We've found the vendor referred to on this site re: obtaining IM v12.6 to be uncommunicative. Does anyone have a recommended alternate source?
Thanks.
The Network has found that CDW is a reliable source for purchasing Infomaker. Once an Infomaker purchase is made via www.cdw.com and processed you will receive details on how to obtain your license from SAP, including SAP credentials and detailed steps to generate a license.
Here is a URL that will take you to a page on www.cdw.com where you can select Infomaker for purchase:
https://www.cdw.com/shop/search/result.aspx?key=infomaker&x=-1094&y=-55&wclsscat=&b=&p=&searchscope=All&ctlgfilter=&sr=1&ln=0&a5782=50604670
Bob
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Chris Jensen Sent: Wednesday, July 26, 2017 10:36 AM To: Robert Bell <bbell@tessituranetwork.com> Subject: Re: [Tessitura Technical Forum] Obtaining InfoMaker 12.6
> a pretty ghoulish platform but they won't deal with you unless you do.
Just tried to connect at SAP, and you are right. So many IT companies have the most awful web sites imaginable...
From: Jamie Clark <bounce-jamieclark8186@tessituranetwork.com> Sent: 7/26/2017 3:48:05 AM
Hi Chris, I have recently upgraded to IM12.6 and I used SAP but I can't really recommend them. They are a bureaucratic and unhelpful lot but once I've actually got the software, it was fine. It seems no matter who you choose, getting it set up initially is hard work but after that my contact with SAP has always been quite limited fortunately. A few pointers; Sign up for the SAP portal (it's a pretty ghoulish platform but they won't deal with you unless you do.) Sign up for a SAP passport (again this is more convenient for them, but it helps) Download and install their 'Download manager'. Ensure you accept the full terms and conditions which, for reasons best known to them, is a separate process and actually delayed getting setup in 12.6 by 2 weeks for me as the download manager refused to work but didn't state why. Pay for the IM software (£30 a year for us). I'd strongly recommend using the stand alone version, rather than the served version, if possible) Download the IM software from their portal and also the licence Pray You have my sympathy
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> The Network has found that CDW is a reliable source for purchasing Infomaker.
Thanks, Bob. We'll check this out.
We currently have three possible orders pending: the orginal one with TechXTend, one with SAP, and one with CDW. Whoever responds first gets the order.
(The rep from SAP said he couldn't find any license for us, though we've had one since 2007 and I could find it myself on their own download portal.)
Is this really 2017? No wonder so many order everything they can from Amazon. ;-)
For the Canadian licensees, you can contact "Andy Osman" from TexhXtend directly, if you like. I found him very helpful and responsive. Andy can also arrange for the discount that is mentioned in the Tessitura v14 upgrade document. Andy's contact details are give below:
-------------------------------
Andy Osman Territory Account Manager
Toll Free: 888-423-2700 Ext.5229 Phone: 905-828-4800 Ext. 5229 Email: andy.osman@techxtend.ca Website: www.techxtend.com/andy
Best,
Mo
National Ballet of Canada
> We currently have three possible orders pending: the orginal one with TechXTend, one with SAP, and one with CDW.
To wrap up my own thread, we were eventually successful in obtaining an InfoMaker 12.6 license from CDW. At that point we had to deal with SAP, of course, to download the software and generate a license string, a process that I can only describe in terms reminiscent of Sisyphus or Kafka. In spite of SAP's site, clearly designed to thwart any attempt to do business with them, eventually the process was complete and software installed. (For the last time, I hope...)