We've found the vendor referred to on this site re: obtaining IM v12.6 to be uncommunicative. Does anyone have a recommended alternate source?
Thanks.
They also have non-profit pricing on some items.
Dee Dee
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Chris Jensen Sent: Wednesday, July 26, 2017 11:09 AM To: Dee Dee Fite Subject: RE: [Tessitura Technical Forum] Obtaining InfoMaker 12.6
> The Network has found that CDW is a reliable source for purchasing Infomaker.
Thanks, Bob. We'll check this out.
From: Bob Bell <bounce-bobbell2200@tessituranetwork.com> Sent: 7/26/2017 3:03:54 PM
The Network has found that CDW is a reliable source for purchasing Infomaker. Once an Infomaker purchase is made via www.cdw.com and processed you will receive details on how to obtain your license from SAP, including SAP credentials and detailed steps to generate a license.
Here is a URL that will take you to a page on www.cdw.com where you can select Infomaker for purchase:
https://www.cdw.com/shop/search/result.aspx?key=infomaker&x=-1094&y=-55&wclsscat=&b=&p=&searchscope=All&ctlgfilter=&sr=1&ln=0&a5782=50604670
Bob
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Chris Jensen Sent: Wednesday, July 26, 2017 10:36 AM To: Robert Bell <bbell@tessituranetwork.com> Subject: Re: [Tessitura Technical Forum] Obtaining InfoMaker 12.6
> a pretty ghoulish platform but they won't deal with you unless you do.
Just tried to connect at SAP, and you are right. So many IT companies have the most awful web sites imaginable...
From: Jamie Clark <bounce-jamieclark8186@tessituranetwork.com> Sent: 7/26/2017 3:48:05 AM
Hi Chris, I have recently upgraded to IM12.6 and I used SAP but I can't really recommend them. They are a bureaucratic and unhelpful lot but once I've actually got the software, it was fine. It seems no matter who you choose, getting it set up initially is hard work but after that my contact with SAP has always been quite limited fortunately. A few pointers; Sign up for the SAP portal (it's a pretty ghoulish platform but they won't deal with you unless you do.) Sign up for a SAP passport (again this is more convenient for them, but it helps) Download and install their 'Download manager'. Ensure you accept the full terms and conditions which, for reasons best known to them, is a separate process and actually delayed getting setup in 12.6 by 2 weeks for me as the download manager refused to work but didn't state why. Pay for the IM software (£30 a year for us). I'd strongly recommend using the stand alone version, rather than the served version, if possible) Download the IM software from their portal and also the licence Pray You have my sympathy
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