How do I resubscribe someone with an unsubscribe response?

You may need to do this in Wordfly itself.

Go to Subscriber Search (option under Subscribers)

Enter your email address  and search, then select your account from the results.

At the top of your subscriber information you should see the mailing status, and if it isn't set to Ok to mail then change it. This is normally set to Do not email if you have hit an unsubscribe link or possible a hard bounced email.

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Hi Lydia,

 

If you did the unsubscribe to test the feature in Wordfly then you will need to change it in Wordfly.  Do a Subscriber Search for your email, then select. At the top should be Mailing Status and then change that to receive all mailings.

Hope this helps.

Great, thanks Mark. I'll give that a go!




________________________________________
From: Tessitura Marketing Forum [forums-marketing@tessituranetwork.com] On Behalf Of Mark Ridley [bounce-markridley2246@tessituranetwork.com]
Sent: Thursday, October 09, 2014 7:54 PM
To: Lydia Gibala
Subject: Re: [Tessitura Marketing Forum] How do I resubscribe someone with an unsubscribe response?

You may need to do this in Wordfly itself.

Go to Subscriber Search (option under Subscribers)

Enter your email address and search, then select your account from the results.

At the top of your subscriber information you should see the mailing status, and if it isn't set to Ok to mail then change it. This is normally set to Do not email if you have hit an unsubscribe link or possible a hard bounced email.
From: Lydia Gibala
Sent: 10/8/2014 9:02:58 PM

I've noticed that when I upload an extraction list to WordFly my email address is not imported due to an unsubscribe response. When I went into my account to reverse it, I couldn't work out what to update. The e-news interest is still ticked and my global mailing preferences have no restrictions. Does anyone know how to rectify this so that WordFly stops blocking the import?

Thanks,

Lydia



This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Excellent, thanks Amy.




________________________________________
From: Tessitura Marketing Forum [forums-marketing@tessituranetwork.com] On Behalf Of Amy Wilson [bounce-amywilson4267@tessituranetwork.com]
Sent: Thursday, October 09, 2014 11:41 PM
To: Lydia Gibala
Subject: Re: [Tessitura Marketing Forum] How do I resubscribe someone with an unsubscribe response?

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Hi Lydia,

If you did the unsubscribe to test the feature in Wordfly then you will need to change it in Wordfly. Do a Subscriber Search for your email, then select. At the top should be Mailing Status and then change that to receive all mailings.
Hope this helps.
From: Lydia Gibala
Sent: 10/8/2014 9:02:58 PM

I've noticed that when I upload an extraction list to WordFly my email address is not imported due to an unsubscribe response. When I went into my account to reverse it, I couldn't work out what to update. The e-news interest is still ticked and my global mailing preferences have no restrictions. Does anyone know how to rectify this so that WordFly stops blocking the import?

Thanks,

Lydia



This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Another great solution, thanks Jamie.




________________________________________
From: Tessitura Marketing Forum [forums-marketing@tessituranetwork.com] On Behalf Of Jamie O'Brien [bounce-jamieobrien3953@tessituranetwork.com]
Sent: Friday, October 10, 2014 2:01 AM
To: Lydia Gibala
Subject: Re: [Tessitura Marketing Forum] How do I resubscribe someone with an unsubscribe response?

Another option--the one we use--is to use the override option when importing a list. You'll see it as a drop down sort of selection on the right side when you look at who was not imported due to Unsubscribed status.

We do this with most list/extraction imports. We look at the names in WordFly, then check the record in Tess (the audit trail often is the right spot for this), and then do the override for any addresses that reflect legitimate changes to the preferences.



JAMIE O'BRIEN

ASSISTANT DIRECTOR OF DIGITAL SERVICES

THE NEW 42ND STREET
229 W 42ND STREET, NEW YORK, NY 10036
JOBRIEN@NEW42.ORG

WWW.NEW42.ORG
[http://www.newvictory.org/Victory/media/Images/SiteImages/New42_Email.jpg]



On Thu, Oct 9, 2014 at 8:40 AM, Amy Wilson > wrote:

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Hi Lydia,

If you did the unsubscribe to test the feature in Wordfly then you will need to change it in Wordfly. Do a Subscriber Search for your email, then select. At the top should be Mailing Status and then change that to receive all mailings.
Hope this helps.
From: Lydia Gibala >
Sent: 10/8/2014 9:02:58 PM

I've noticed that when I upload an extraction list to WordFly my email address is not imported due to an unsubscribe response. When I went into my account to reverse it, I couldn't work out what to update. The e-news interest is still ticked and my global mailing preferences have no restrictions. Does anyone know how to rectify this so that WordFly stops blocking the import?

Thanks,

Lydia



This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!