• Replies 6 replies
  • Subscribers 332 subscribers
  • Views 91 views
  • Users 0 members are here
Related

How do I resubscribe someone with an unsubscribe response?

Lydia Gibala
$organization

I've noticed that when I upload an extraction list to WordFly my email address is not imported due to an unsubscribe response. When I went into my account to reverse it, I couldn't work out what to update. The e-news interest is still ticked and my global mailing preferences have no restrictions. Does anyone know how to rectify this so that WordFly stops blocking the import?

Thanks,

Lydia

Parents
  • $organization
    Another option--the one we use--is to use the override option when importing a list. You'll see it as a drop down sort of selection on the right side when you look at who was not imported due to Unsubscribed status.

    We do this with most list/extraction imports. We look at the names in WordFly, then check the record in Tess (the audit trail often is the right spot for this), and then do the override for any addresses that reflect legitimate changes to the preferences.


    JAMIE O'BRIEN

    ASSISTANT DIRECTOR OF DIGITAL SERVICES

    THE NEW 42ND STREET
    229 W 42ND STREET, NEW YORK, NY 10036
    JOBRIEN@NEW42.ORG

    WWW.NEW42.ORG
    The New 42nd Street


    On Thu, Oct 9, 2014 at 8:40 AM, Amy Wilson <bounce-amywilson4267@tessituranetwork.com> wrote:

    Normal 0 false false false EN-US X-NONE X-NONE

    Hi Lydia,

     

    If you did the unsubscribe to test the feature in Wordfly then you will need to change it in Wordfly.  Do a Subscriber Search for your email, then select. At the top should be Mailing Status and then change that to receive all mailings.

    Hope this helps.

    From: Lydia Gibala <bounce-lydiagibala5203@tessituranetwork.com>
    Sent: 10/8/2014 9:02:58 PM

    I've noticed that when I upload an extraction list to WordFly my email address is not imported due to an unsubscribe response. When I went into my account to reverse it, I couldn't work out what to update. The e-news interest is still ticked and my global mailing preferences have no restrictions. Does anyone know how to rectify this so that WordFly stops blocking the import?

    Thanks,

    Lydia




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization
    Another option--the one we use--is to use the override option when importing a list. You'll see it as a drop down sort of selection on the right side when you look at who was not imported due to Unsubscribed status.

    We do this with most list/extraction imports. We look at the names in WordFly, then check the record in Tess (the audit trail often is the right spot for this), and then do the override for any addresses that reflect legitimate changes to the preferences.


    JAMIE O'BRIEN

    ASSISTANT DIRECTOR OF DIGITAL SERVICES

    THE NEW 42ND STREET
    229 W 42ND STREET, NEW YORK, NY 10036
    JOBRIEN@NEW42.ORG

    WWW.NEW42.ORG
    The New 42nd Street


    On Thu, Oct 9, 2014 at 8:40 AM, Amy Wilson <bounce-amywilson4267@tessituranetwork.com> wrote:

    Normal 0 false false false EN-US X-NONE X-NONE

    Hi Lydia,

     

    If you did the unsubscribe to test the feature in Wordfly then you will need to change it in Wordfly.  Do a Subscriber Search for your email, then select. At the top should be Mailing Status and then change that to receive all mailings.

    Hope this helps.

    From: Lydia Gibala <bounce-lydiagibala5203@tessituranetwork.com>
    Sent: 10/8/2014 9:02:58 PM

    I've noticed that when I upload an extraction list to WordFly my email address is not imported due to an unsubscribe response. When I went into my account to reverse it, I couldn't work out what to update. The e-news interest is still ticked and my global mailing preferences have no restrictions. Does anyone know how to rectify this so that WordFly stops blocking the import?

    Thanks,

    Lydia




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Children
No Data