I'm wondering if other venues do the same as us - we offer free admission to the museum for under 5's, with a paying adult. At the moment we don't really have a way to control this online - theoretically, someone could add 5 "under 5" tickets to their basket and pay nothing. We would spot this on scan/entry, so it's not a huge issue, but I'm curious if anyone has a better solution. Pricing rules become tricky as we use our adult ticket price types in another pricing rule.
Any suggestions or thoughts welcomed!
Hi Katie,
I'm afraid I don't have an answer but I'll be keen to see other people's ideas about this as well. We offer a free carer ticket as long as another ticket of any type is in the basket and we also don't have a way to control this online.
Thanks
Hannah
I also don't have the answer. We use reporting to monitor sales, which is not ideal. However, I have submitted to the ideas board for this to become a development item. Feel free to give it a vote! (+) A pricing rule which prevents the purchase of a price type if another given price type is not also being booked (e.g. prevents purchase of a child without an adult, or vice versa) - Ideas - Ideas - Tessitura Network
All best wishes,
Naomi
Thanks for posting this, and really appreciate you sending this to the Ideas board Naomi We have a similar(ish!) scenario during our Literature Festival, where some of our Family events have stricter parameters around the combination of Adult and Child tickets, and we've always struggled to find an ideal solution for this. Really interested to see how this progresses.
Cheers,
Martin
Hi Katie
We do the same at Tate with our free admission tickets and since 2021 have even added some more.
We were very cautious before adding free tickets online - the first ticket type we did this with was the Disabled Companion. We monitored it quite closely and the amount of tickets booked that were only Disabled Companion, without any other tickets in the booking were negligible.The checks for us are also when tickets are scanned at the exhibition entrance and although I'm sure some people are gaining entry with incorrect tickets, the numbers will be small. We don't currently have another way of having these tickets available (so also interested in how others approach it!) but on balance for us making sure that these ticket types are easily bookable online is more important than the odd person getting a free ticket when they shouldn't.Thanks,Stephen
Good to know other people are facing the same issue. Completely agree with you Stephen - I'd rather offer this online and run the risk of a few people taking advantage (which can easily be spotted) than not offer at all. But have added my vote to Naomi's suggestion, as that would be perfect!
That would be ideal Naomi - have given it a vote!
Hey Katie,We offer free admission for under 3's. We've actually got a custom ticketing website, so our in-house Developers have actually written some neat, adaptable code for our site that does a similar thing to a pricing rule. I.e saying no more than X amount of Personal Assistant/Under 3 tickets per Y group of tickets in the basket. They've also got some code as per Naomi's thought above about not releasing X ticket unless Y is detected in the basket.Just so we don't clog up pricing rules with this kind of stuff, and can leave it open for other things. One advantage to having a custom site I guess! We do also have ticket scanning as a final, last check for this before visitors enter our venue. Do give me a shout if you have any questions about the logic of it all, in case you do have a custom website.Hope that helps,James