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Online Chat

Wendy Hutton
$organization

 Hi:

 

Has anyone integrated online customer service chat with Tessitura?

 

Thanks,

Wendy

  • $organization

    We use LivePerson and our reps just create a CSI and copy and paste the chat session if they feel it necessary / useful. We thought about an integration for a couple of minutes when going with LivePerson but being a hosted service it wasn't worth the effort.

    I'm looking into the OpenFire/Spark open platform - http://www.igniterealtime.org/ - it's possible something like a real integration would be more doable with an internally hosted application.

    Good luck! 

  • $organization

    Hello,

    We are using craftysyntax.  It is free and works great.  Was not that had to setup.

    Jon

  • $organization in reply to Jon Ballinger

    Thanks Jon. And where in Tessitura is the chat transcript stored?

     

    Wendy

    Wendy Hutton
    Director of Database Operations
    ROUNDABOUTTHEATRE    COMPANY
    231 West 39th Street, Suite 1200
    New York, NY 10018

  • $organization

    Thanks, Nathan.

     

    We’re researching as well and I’ll share whatever we come up with.

     

    Wendy

    Wendy Hutton
    Director of Database Operations
    ROUNDABOUTTHEATRECOMPANY
    231 West 39th Street, Suite 1200
    New York, NY 10018

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Nathan Campbell
    Sent: Wednesday, May 26, 2010 11:17 AM
    To: Wendy Hutton
    Subject: Re: [Tessitura Web Forum] Online Chat

     

    We use LivePerson and our reps just create a CSI and copy and paste the chat session if they feel it necessary / useful. We thought about an integration for a couple of minutes when going with LivePerson but being a hosted service it wasn't worth the effort.

    I'm looking into the OpenFire/Spark open platform - http://www.igniterealtime.org/ - it's possible something like a real integration would be more doable with an internally hosted application.

    Good luck! 

    From: Wendy Hutton <bounce-wendyhutton9761@tessituranetwork.com>
    Sent: 5/26/2010 9:43:36 AM

     Hi:

     

    Has anyone integrated online customer service chat with Tessitura?

     

    Thanks,

    Wendy




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Wendy Hutton

    The chat is stored in the craftysyntax mysql database.  But we could either use a CSI like Nathan , or look into linking the email address used when starting the session with an email in tessitura.  I have not had a request as of yet to integrate it with tessitura.

  • $organization in reply to Wendy Hutton

    Is everyone still using Craftsyntax?  Or is there another online chat service now which offers better features?  We're looking to add an online chat feature for our box office reps.

    Cheers,

    Shannon

  • $organization in reply to Shannon Charnock

    Hi Shannon,

    We're getting ready to go live with a new site that includes PureChat chat widget.  They offer both a free and paid version.  Setup on was very simple.  If you're interested you can find more information on them at www.purechat.com

    Michelle

  • $organization

    Thank you for your response!  Why did you decide to go with this company (testimonials?  price point?  features?)? 

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Michelle Blaine
    Sent: Friday, February 27, 2015 2:42 PM
    To: Shannon Charnock
    Subject: RE: [Tessitura Web Forum] Online Chat

     

    Hi Shannon,

    We're getting ready to go live with a new site that includes PureChat chat widget.  They offer both a free and paid version.  Setup on was very simple.  If you're interested you can find more information on them at www.purechat.com

    Michelle

    From: Shannon Charnock <bounce-shannoncharnock9632@tessituranetwork.com>
    Sent: 2/27/2015 12:47:56 PM

    Is everyone still using Craftsyntax?  Or is there another online chat service now which offers better features?  We're looking to add an online chat feature for our box office reps.

    Cheers,

    Shannon




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!