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Online Chat

Wendy Hutton
$organization

 Hi:

 

Has anyone integrated online customer service chat with Tessitura?

 

Thanks,

Wendy

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  • $organization

    We use LivePerson and our reps just create a CSI and copy and paste the chat session if they feel it necessary / useful. We thought about an integration for a couple of minutes when going with LivePerson but being a hosted service it wasn't worth the effort.

    I'm looking into the OpenFire/Spark open platform - http://www.igniterealtime.org/ - it's possible something like a real integration would be more doable with an internally hosted application.

    Good luck! 

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  • $organization

    We use LivePerson and our reps just create a CSI and copy and paste the chat session if they feel it necessary / useful. We thought about an integration for a couple of minutes when going with LivePerson but being a hosted service it wasn't worth the effort.

    I'm looking into the OpenFire/Spark open platform - http://www.igniterealtime.org/ - it's possible something like a real integration would be more doable with an internally hosted application.

    Good luck! 

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