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Online Chat

Wendy Hutton
$organization

 Hi:

 

Has anyone integrated online customer service chat with Tessitura?

 

Thanks,

Wendy

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  • $organization

    Thanks, Nathan.

     

    We’re researching as well and I’ll share whatever we come up with.

     

    Wendy

    Wendy Hutton
    Director of Database Operations
    ROUNDABOUTTHEATRECOMPANY
    231 West 39th Street, Suite 1200
    New York, NY 10018

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Nathan Campbell
    Sent: Wednesday, May 26, 2010 11:17 AM
    To: Wendy Hutton
    Subject: Re: [Tessitura Web Forum] Online Chat

     

    We use LivePerson and our reps just create a CSI and copy and paste the chat session if they feel it necessary / useful. We thought about an integration for a couple of minutes when going with LivePerson but being a hosted service it wasn't worth the effort.

    I'm looking into the OpenFire/Spark open platform - http://www.igniterealtime.org/ - it's possible something like a real integration would be more doable with an internally hosted application.

    Good luck! 

    From: Wendy Hutton <bounce-wendyhutton9761@tessituranetwork.com>
    Sent: 5/26/2010 9:43:36 AM

     Hi:

     

    Has anyone integrated online customer service chat with Tessitura?

     

    Thanks,

    Wendy




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    Thanks, Nathan.

     

    We’re researching as well and I’ll share whatever we come up with.

     

    Wendy

    Wendy Hutton
    Director of Database Operations
    ROUNDABOUTTHEATRECOMPANY
    231 West 39th Street, Suite 1200
    New York, NY 10018

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Nathan Campbell
    Sent: Wednesday, May 26, 2010 11:17 AM
    To: Wendy Hutton
    Subject: Re: [Tessitura Web Forum] Online Chat

     

    We use LivePerson and our reps just create a CSI and copy and paste the chat session if they feel it necessary / useful. We thought about an integration for a couple of minutes when going with LivePerson but being a hosted service it wasn't worth the effort.

    I'm looking into the OpenFire/Spark open platform - http://www.igniterealtime.org/ - it's possible something like a real integration would be more doable with an internally hosted application.

    Good luck! 

    From: Wendy Hutton <bounce-wendyhutton9761@tessituranetwork.com>
    Sent: 5/26/2010 9:43:36 AM

     Hi:

     

    Has anyone integrated online customer service chat with Tessitura?

     

    Thanks,

    Wendy




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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