Hi:
Has anyone integrated online customer service chat with Tessitura?
Thanks,
Wendy
Hello,
We are using craftysyntax. It is free and works great. Was not that had to setup.
Jon
Thanks Jon. And where in Tessitura is the chat transcript stored?
Wendy HuttonDirector of Database OperationsROUNDABOUTTHEATRECOMPANY231 West 39th Street, Suite 1200New York, NY 10018
The chat is stored in the craftysyntax mysql database. But we could either use a CSI like Nathan , or look into linking the email address used when starting the session with an email in tessitura. I have not had a request as of yet to integrate it with tessitura.