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Changing a source code after the order is completed

Julie Gregorchuk
$organization

Hello,

I'm having a hard time finding the answer to the following:

can you change the source code to a ticket order after the fact?

We had some of our packages sourced wrong and are trying to correct them. I thought I had found the solution but apparently it wasn't the correct answer.

any help would be greatly appreciated!

  • $organization

    The only way to update the source code is through Reports/Utility. Under the Data Management reports, you’ll see Update Order Source. You’ll need the order number and the source code you want to change it to.

     

    Hope this helps!

     

    ~Karen

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Julie Gregorchuk
    Sent: Monday, July 16, 2012 12:48 PM
    To: Karen Diche
    Subject: [Tessitura Ticketing Forum] Changing a source code after the order is completed

     

    Hello,

    I'm having a hard time finding the answer to the following:

    can you change the source code to a ticket order after the fact?

    We had some of our packages sourced wrong and are trying to correct them. I thought I had found the solution but apparently it wasn't the correct answer.

    any help would be greatly appreciated!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Yes, but you have to do it from the Orders tab on the constituent record.  Here are the details:

     

    http://www.tessituranetwork.com/Help_System/Content/Orders%20Tab/Order%20Details.htm

     

     

    Kevin Sheehan

    Senior Documentation & Learning Resources Specialist

    Tessitura Network

    +1 888 643 5778 x 329

    ksheehan@tessituranetwork.com

     

  • $organization in reply to Kevin Sheehan

    I tried from the orders tab but the chicklets are not allowing me to change them. Is this a security setting that needs to be changed?

  • Former Member
    Former Member $organization

    The Utility to which Karen refers is a custom utility that is not a standard Tessitura offering.  But it is possible to change the source code on an existing order.  In order for a Tessitura User Group to be able to change the source on an existing order, the Group must have “Edit” rights in Tessitura Security to the “Const Orders Source” security object.

     

    Edit rights to the “Const Orders Source” Security object grants access to change the source on an order from the Order Details window opened from the Orders tab in constituent records.  In order to use this feature the User Group must also have access to the Mode of Sale of the order.

     

    Bob

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Karen Diche
    Sent: Monday, July 16, 2012 4:18 PM
    To: Robert Bell
    Subject: RE: [Tessitura Ticketing Forum] Changing a source code after the order is completed

     

    The only way to update the source code is through Reports/Utility. Under the Data Management reports, you’ll see Update Order Source. You’ll need the order number and the source code you want to change it to.

     

    Hope this helps!

     

    ~Karen

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Julie Gregorchuk
    Sent: Monday, July 16, 2012 12:48 PM
    To: Karen Diche
    Subject: [Tessitura Ticketing Forum] Changing a source code after the order is completed

     

    Hello,

    I'm having a hard time finding the answer to the following:

    can you change the source code to a ticket order after the fact?

    We had some of our packages sourced wrong and are trying to correct them. I thought I had found the solution but apparently it wasn't the correct answer.

    any help would be greatly appreciated!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization
    You also have to have the order closed in your batch to be able to change the source in the orders tab of the constituent record.

    >>> "Julie Gregorchuk" 7/16/2012 4:35 PM >>>

    I tried from the orders tab but the chicklets are not allowing me to change them. Is this a security setting that needs to be changed?

    From: Kevin Sheehan
    Sent: 7/16/2012 3:13:05 PM

    Yes, but you have to do it from the Orders tab on the constituent record. Here are the details:

    http://www.tessituranetwork.com/Help_System/Content/Orders%20Tab/Order%20Details.htm


    Kevin Sheehan
    Senior Documentation & Learning Resources Specialist
    Tessitura Network
    +1 888 643 5778 x 329
    ksheehan@tessituranetwork.com




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization in reply to Amy Aldrich

    can both inside and outside sources be changed after the fact?

  • $organization

    Yes, you must have Edit rights to the Const Orders Source security object.

     

    Kevin Sheehan

    Senior Documentation & Learning Resources Specialist

    Tessitura Network

    +1 888 643 5778 x 329

    ksheehan@tessituranetwork.com

     

  • $organization

    Yes.

     

    Kevin Sheehan

    Senior Documentation & Learning Resources Specialist

    Tessitura Network

    +1 888 643 5778 x 329

    ksheehan@tessituranetwork.com

     

  • $organization

    I forgot to include that part. Sorry. I’ve taken for granted that this report is not a canned report.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Bob Bell
    Sent: Monday, July 16, 2012 1:56 PM
    To: Karen Diche
    Subject: RE: [Tessitura Ticketing Forum] Changing a source code after the order is completed

     

    The Utility to which Karen refers is a custom utility that is not a standard Tessitura offering.  But it is possible to change the source code on an existing order.  In order for a Tessitura User Group to be able to change the source on an existing order, the Group must have “Edit” rights in Tessitura Security to the “Const Orders Source” security object.

     

    Edit rights to the “Const Orders Source” Security object grants access to change the source on an order from the Order Details window opened from the Orders tab in constituent records.  In order to use this feature the User Group must also have access to the Mode of Sale of the order.

     

    Bob

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Karen Diche
    Sent: Monday, July 16, 2012 4:18 PM
    To: Robert Bell
    Subject: RE: [Tessitura Ticketing Forum] Changing a source code after the order is completed

     

    The only way to update the source code is through Reports/Utility. Under the Data Management reports, you’ll see Update Order Source. You’ll need the order number and the source code you want to change it to.

     

    Hope this helps!

     

    ~Karen

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Julie Gregorchuk
    Sent: Monday, July 16, 2012 12:48 PM
    To: Karen Diche
    Subject: [Tessitura Ticketing Forum] Changing a source code after the order is completed

     

    Hello,

    I'm having a hard time finding the answer to the following:

    can you change the source code to a ticket order after the fact?

    We had some of our packages sourced wrong and are trying to correct them. I thought I had found the solution but apparently it wasn't the correct answer.

    any help would be greatly appreciated!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Former Member
    Former Member $organization

    Thank you so much, Kevin!

    cva

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kevin Sheehan
    Sent: Monday, July 16, 2012 2:51 PM
    To: Carol Ann Vinson
    Subject: RE: [Tessitura Ticketing Forum] Changing a source code after the order is completed

     

    Yes.

     

    Kevin Sheehan

    Senior Documentation & Learning Resources Specialist

    Tessitura Network

    +1 888 643 5778 x 329

    ksheehan@tessituranetwork.com

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!