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Changing a source code after the order is completed

Julie Gregorchuk
$organization

Hello,

I'm having a hard time finding the answer to the following:

can you change the source code to a ticket order after the fact?

We had some of our packages sourced wrong and are trying to correct them. I thought I had found the solution but apparently it wasn't the correct answer.

any help would be greatly appreciated!

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  • $organization
    You also have to have the order closed in your batch to be able to change the source in the orders tab of the constituent record.

    >>> "Julie Gregorchuk" 7/16/2012 4:35 PM >>>

    I tried from the orders tab but the chicklets are not allowing me to change them. Is this a security setting that needs to be changed?

    From: Kevin Sheehan
    Sent: 7/16/2012 3:13:05 PM

    Yes, but you have to do it from the Orders tab on the constituent record. Here are the details:

    http://www.tessituranetwork.com/Help_System/Content/Orders%20Tab/Order%20Details.htm


    Kevin Sheehan
    Senior Documentation & Learning Resources Specialist
    Tessitura Network
    +1 888 643 5778 x 329
    ksheehan@tessituranetwork.com




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  • $organization in reply to Amy Aldrich

    can both inside and outside sources be changed after the fact?

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