Hi
We currently send allocations to third party agents such as Ticketmaster, however we do not print the tickets due to the "can't print tickets without payment" issue. We are starting to run into problems with this, such as incorrect area labelling at the agencies leading to confusion on the night, and uncertainty about unpaid tickets.
Does anyone print tickets to send to agents? If so, how do you deal with the fact that these will show as paid on sales reports? I assume people have reports that minus this value out? I am worried that the promoters who receive sales reports from us and the agencies will assume double the sales that have actually been made.
Thanks in advance for any advice
Siobhan
Hi Siobhan,
Maybe you could print the tickets, then return and re-hold them? That way the tickets are physically printed, but they shouldn’t show up as sales… the only thing I would have a think about is whether you hold the consignment tickets under an order, or via hold code… I’m doing it under hold code at the moment so that people don’t think I have massive group sales that haven’t paid up yet!
Cheers,
Kathleen
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Siobhan Bennetts Sent: 15 July 2009 11:06 To: Kathleen Smith Subject: [Tessitura Ticketing Forum] Consignments and third party sales
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Thanks Kathleen, that sounds like a good idea. One thing I would be worried about is the human error of returning the seats then applying the hold codes, do you find that there are ever any discrepancies between the seats? Or do you apply the code before the tickets are sold and then sell those seats, leaving the hold codes beneath?
Hi,
We sell the tickets to an agent payment method using a price type specific to that agent, such as TM – Standard. Where we have shows with such tickets the promoters are sent a price type report instead of a sales summary.
Gary
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kathleen Smith Sent: 15 July 2009 11:36 To: Halliday, Gary Subject: RE: [Tessitura Ticketing Forum] Consignments and third party sales
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We have to do the same thing as a large proportion of our Promoters sell tickets via 3rd Party agencies.
We reserve the tickets under the agency account and send them an allocation report which for a given order # will give the details for the Show, including start and door times, along with their seat allocations detailing the section, row seats a count of the tickets and the £ for the seats and then gives them a total for # of tickets and £.
We find that this works quite well, and we seem to get less errors since we implemented this. The agency sales show as unpaid on our sales reports until we get confimration from the agency of what they have sold. Once we have this we pay through the tickets they have sold on our system, returning any the agency hasn't sold so that we can then sell them. We print the tickets to a NULL printer for the agencies that print their own tickets or send tickets out to those who need them.
Caryl
Thanks Gary - is the Price Type report a custom one or do you just mean the Performance Sales Analysis, run by Price Type?
Hi Siobhan
We sometimes allocate to TM and use the same system as Caryl.
regards
Dawn
A bit of both I think, do you want our custom report?
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Siobhan Bennetts Sent: 15 July 2009 11:56 To: Halliday, Gary Subject: Re: [Tessitura Ticketing Forum] Consignments and third party sales
From: Siobhan Bennetts <bounce-siobhanbennetts3867@tessituranetwork.com> Sent: 7/15/2009 5:04:42 AM
We used to sell all agency tickets through a record for each agenct using an agency price type, payment method and Agency GL so finance knew this money was not received. We have actually now reverted to letting agencies print their own tickets so the figures in Tessitura represent real sales as we get weekly updates from the agencies - we have not had too many problems so far.