Consignments and third party sales

Hi Siobhan,

Maybe you could print the tickets, then return and re-hold them? That way the tickets are physically printed, but they shouldn’t show up as sales… the only thing I would have a think about is whether you hold the consignment tickets under an order, or via hold code… I’m doing it under hold code at the moment so that people don’t think I have massive group sales that haven’t paid up yet!

Cheers,

Kathleen

Hi

We currently send allocations to third party agents such as Ticketmaster, however we do not print the tickets due to the "can't print tickets without payment" issue. We are starting to run into problems with this, such as incorrect area labelling at the agencies leading to confusion on the night, and uncertainty about unpaid tickets.

Does anyone print tickets to send to agents? If so, how do you deal with the fact that these will show as paid on sales reports? I assume people have reports that minus this value out? I am worried that the promoters who receive sales reports from us and the agencies will assume double the sales that have actually been made.

Thanks in advance for any advice

Siobhan

Hi Siobhan,

Maybe you could print the tickets, then return and re-hold them? That way the tickets are physically printed, but they shouldn’t show up as sales… the only thing I would have a think about is whether you hold the consignment tickets under an order, or via hold code… I’m doing it under hold code at the moment so that people don’t think I have massive group sales that haven’t paid up yet!

Cheers,

Kathleen

Hi

We currently send allocations to third party agents such as Ticketmaster, however we do not print the tickets due to the "can't print tickets without payment" issue. We are starting to run into problems with this, such as incorrect area labelling at the agencies leading to confusion on the night, and uncertainty about unpaid tickets.

Does anyone print tickets to send to agents? If so, how do you deal with the fact that these will show as paid on sales reports? I assume people have reports that minus this value out? I am worried that the promoters who receive sales reports from us and the agencies will assume double the sales that have actually been made.

Thanks in advance for any advice

Siobhan

Hi,

We sell the tickets to an agent payment method using a price type specific to that agent, such as TM – Standard. Where we have shows with such tickets the promoters are sent a price type report instead of a sales summary.

Gary

Hi Siobhan,

Maybe you could print the tickets, then return and re-hold them? That way the tickets are physically printed, but they shouldn’t show up as sales… the only thing I would have a think about is whether you hold the consignment tickets under an order, or via hold code… I’m doing it under hold code at the moment so that people don’t think I have massive group sales that haven’t paid up yet!

Cheers,

Kathleen

Hi

We currently send allocations to third party agents such as Ticketmaster, however we do not print the tickets due to the "can't print tickets without payment" issue. We are starting to run into problems with this, such as incorrect area labelling at the agencies leading to confusion on the night, and uncertainty about unpaid tickets.

Does anyone print tickets to send to agents? If so, how do you deal with the fact that these will show as paid on sales reports? I assume people have reports that minus this value out? I am worried that the promoters who receive sales reports from us and the agencies will assume double the sales that have actually been made.

Thanks in advance for any advice

Siobhan

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