Hi
We currently send allocations to third party agents such as Ticketmaster, however we do not print the tickets due to the "can't print tickets without payment" issue. We are starting to run into problems with this, such as incorrect area labelling at the agencies leading to confusion on the night, and uncertainty about unpaid tickets.
Does anyone print tickets to send to agents? If so, how do you deal with the fact that these will show as paid on sales reports? I assume people have reports that minus this value out? I am worried that the promoters who receive sales reports from us and the agencies will assume double the sales that have actually been made.
Thanks in advance for any advice
Siobhan
We have to do the same thing as a large proportion of our Promoters sell tickets via 3rd Party agencies.
We reserve the tickets under the agency account and send them an allocation report which for a given order # will give the details for the Show, including start and door times, along with their seat allocations detailing the section, row seats a count of the tickets and the £ for the seats and then gives them a total for # of tickets and £.
We find that this works quite well, and we seem to get less errors since we implemented this. The agency sales show as unpaid on our sales reports until we get confimration from the agency of what they have sold. Once we have this we pay through the tickets they have sold on our system, returning any the agency hasn't sold so that we can then sell them. We print the tickets to a NULL printer for the agencies that print their own tickets or send tickets out to those who need them.
Caryl