Hi
We currently send allocations to third party agents such as Ticketmaster, however we do not print the tickets due to the "can't print tickets without payment" issue. We are starting to run into problems with this, such as incorrect area labelling at the agencies leading to confusion on the night, and uncertainty about unpaid tickets.
Does anyone print tickets to send to agents? If so, how do you deal with the fact that these will show as paid on sales reports? I assume people have reports that minus this value out? I am worried that the promoters who receive sales reports from us and the agencies will assume double the sales that have actually been made.
Thanks in advance for any advice
Siobhan
Hi Siobhan,
Maybe you could print the tickets, then return and re-hold them? That way the tickets are physically printed, but they shouldn’t show up as sales… the only thing I would have a think about is whether you hold the consignment tickets under an order, or via hold code… I’m doing it under hold code at the moment so that people don’t think I have massive group sales that haven’t paid up yet!
Cheers,
Kathleen
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Siobhan Bennetts Sent: 15 July 2009 11:06 To: Kathleen Smith Subject: [Tessitura Ticketing Forum] Consignments and third party sales
Alan Ayckbourn’s Private Fears in Public Places takes to the Royal stage from Monday 22 June, whilst spectacular musical Chicago hits the Derngate stage from Monday 6 July. For more information visit www.royalandderngate.co.uk or call 01604 624811.
The Northampton Theatres Trust Ltd. Registered in England and Wales. Company Registration No. 3640915. Registered Office: Royal & Derngate, Guildhall Road, Northampton NN1 1DP
Thanks Kathleen, that sounds like a good idea. One thing I would be worried about is the human error of returning the seats then applying the hold codes, do you find that there are ever any discrepancies between the seats? Or do you apply the code before the tickets are sold and then sell those seats, leaving the hold codes beneath?