Hi
We currently send allocations to third party agents such as Ticketmaster, however we do not print the tickets due to the "can't print tickets without payment" issue. We are starting to run into problems with this, such as incorrect area labelling at the agencies leading to confusion on the night, and uncertainty about unpaid tickets.
Does anyone print tickets to send to agents? If so, how do you deal with the fact that these will show as paid on sales reports? I assume people have reports that minus this value out? I am worried that the promoters who receive sales reports from us and the agencies will assume double the sales that have actually been made.
Thanks in advance for any advice
Siobhan
Thanks Gary - is the Price Type report a custom one or do you just mean the Performance Sales Analysis, run by Price Type?
Hi Siobhan
We sometimes allocate to TM and use the same system as Caryl.
regards
Dawn
A bit of both I think, do you want our custom report?
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Siobhan Bennetts Sent: 15 July 2009 11:56 To: Halliday, Gary Subject: Re: [Tessitura Ticketing Forum] Consignments and third party sales
From: Siobhan Bennetts <bounce-siobhanbennetts3867@tessituranetwork.com> Sent: 7/15/2009 5:04:42 AM
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We used to sell all agency tickets through a record for each agenct using an agency price type, payment method and Agency GL so finance knew this money was not received. We have actually now reverted to letting agencies print their own tickets so the figures in Tessitura represent real sales as we get weekly updates from the agencies - we have not had too many problems so far.