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Pulling Promo Codes

Cathy Popowytsch
$organization

Hi all,

Tessitura newbie here.

We just offered a discount for one of our shows both on our website and through phone and walk-up offers. We used a few different promo codes so we can track how each one did.

This is the first time the company has used promo codes in years. IT was set-up so that all the promo codes for one show (all for the same price) are under the same Source Number.

Is there anyway to separate how each promo code did within the source number?

Thanks,


Cathy

  • Former Member
    Former Member $organization

    (Sorry if this is a double-post for some - I posted it by email on Friday, but it didn't appear here, so I'm posting it again.)

    Hi Cathy

    Don't think so. If I recall correctly, the API just uses the promo code to look up the source no, then uses the source no from then on. It doesn't save the promo code anywhere. And for the live sales, you just select the source no.

    To do what you want, I think you'd need to have multiple source codes. 

    And that is the fundamental logic of source codes, of course - to split out orders into where they came from, in a marketing sense.

    Ken

  • $organization

    Hi Cathy,

     

    All promo codes are also source codes so yes you should be able to see everything separated.  The Performance by Appeal report will split that out for you.  Perhaps you could expand a bit on the set up because I’m not sure you can have several promo codes under the same source number.

     

    Shelley Salinas

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Cathy Popowytsch
    Sent: Thursday, April 19, 2012 4:16 PM
    To: Shelley Salinas
    Subject: [Tessitura Ticketing Forum] Pulling Promo Codes

     

    Hi all,

    Tessitura newbie here.

    We just offered a discount for one of our shows both on our website and through phone and walk-up offers. We used a few different promo codes so we can track how each one did.

    This is the first time the company has used promo codes in years. IT was set-up so that all the promo codes for one show (all for the same price) are under the same Source Number.

    Is there anyway to separate how each promo code did within the source number?

    Thanks,


    Cathy




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Former Member
    Former Member $organization
    Hi Cathy
    Don't think so. If I recall correctly, the API just uses the promo code to look up the source no, then uses the source no from then on. It doesn't save the promo code anywhere. To do what you want, I think you'd need to have multiple source codes. 
    And that is the fundamental logic of source codes, of course - to split out orders into where they came from, in a marketing sense.

    Sent from the i

    On 20/04/2012, at 7:14, "Cathy  Popowytsch" <bounce-cathypopowytsch9879@tessituranetwork.com> wrote:

    Hi all,

    Tessitura newbie here.

    We just offered a discount for one of our shows both on our website and through phone and walk-up offers. We used a few different promo codes so we can track how each one did.

    This is the first time the company has used promo codes in years. IT was set-up so that all the promo codes for one show (all for the same price) are under the same Source Number.

    Is there anyway to separate how each promo code did within the source number?

    Thanks,


    Cathy




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    Hi Ken,

     

    Thank you so much for this information. It is very helpful. And now we know that next time we will have to use separate source codes!

     

    Thanks again,

     

    Cathy

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ken McSwain
    Sent: Sunday, April 22, 2012 7:31 PM
    To: Cathy Popowytsch
    Subject: Re: [Tessitura Ticketing Forum] Pulling Promo Codes

     

    (Sorry if this is a double-post for some - I posted it by email on Friday, but it didn't appear here, so I'm posting it again.)

    Hi Cathy

    Don't think so. If I recall correctly, the API just uses the promo code to look up the source no, then uses the source no from then on. It doesn't save the promo code anywhere. And for the live sales, you just select the source no.

    To do what you want, I think you'd need to have multiple source codes. 

    And that is the fundamental logic of source codes, of course - to split out orders into where they came from, in a marketing sense.

    Ken

    From: Cathy Popowytsch <bounce-cathypopowytsch9879@tessituranetwork.com>
    Sent: 4/19/2012 4:11:10 PM

    Hi all,

    Tessitura newbie here.

    We just offered a discount for one of our shows both on our website and through phone and walk-up offers. We used a few different promo codes so we can track how each one did.

    This is the first time the company has used promo codes in years. IT was set-up so that all the promo codes for one show (all for the same price) are under the same Source Number.

    Is there anyway to separate how each promo code did within the source number?

    Thanks,


    Cathy




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Thanks!

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Shelley Salinas
    Sent: Friday, April 27, 2012 5:58 PM
    To: Cathy Popowytsch
    Subject: RE: [Tessitura Ticketing Forum] Pulling Promo Codes

     

    Hi Cathy,

     

    All promo codes are also source codes so yes you should be able to see everything separated.  The Performance by Appeal report will split that out for you.  Perhaps you could expand a bit on the set up because I’m not sure you can have several promo codes under the same source number.

     

    Shelley Salinas

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Cathy Popowytsch
    Sent: Thursday, April 19, 2012 4:16 PM
    To: Shelley Salinas
    Subject: [Tessitura Ticketing Forum] Pulling Promo Codes

     

    Hi all,

    Tessitura newbie here.

    We just offered a discount for one of our shows both on our website and through phone and walk-up offers. We used a few different promo codes so we can track how each one did.

    This is the first time the company has used promo codes in years. IT was set-up so that all the promo codes for one show (all for the same price) are under the same Source Number.

    Is there anyway to separate how each promo code did within the source number?

    Thanks,


    Cathy




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!