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Advising Front of House of wheelchair/special needs patrons

Mellita Ilich
$organization

Hi everyone

We are looking at improving the way we advise our Front of House team of when our wheelchair and special needs patrons are attending performances. I've read the presententations from the 2008 Tessitura conference and they were very helpful. I am wondering how other companies are informing their FOH teams and other departments.

Any tips/feedback would be greatly appreciated.

Kind Regards

Mellita

  • $organization

    Hello Mellita,

     

    We have a custom report that can provide customer details and seating location based on a hold code and/or price type for a performance.  If you use hold codes for these situations or certain price types, this report can provide details on who is sitting in those seats.

     

    Beau.

     

    From: Mellita Ilich [mailto:bounce-mellitailich4844@tessituranetwork.com]
    Sent: Tuesday, 20 September 2011 10:33
    To: Beau Vigushin
    Subject: [Tessitura Customer Service Forum] Advising Front of House of wheelchair/special needs patrons

     

    Hi everyone

    We are looking at improving the way we advise our Front of House team of when our wheelchair and special needs patrons are attending performances. I've read the presententations from the 2008 Tessitura conference and they were very helpful. I am wondering how other companies are informing their FOH teams and other departments.

    Any tips/feedback would be greatly appreciated.

    Kind Regards

    Mellita




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Customer Service Forum. You may reply to this message to post to the Customer Service forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization
    We use CSIs. The FOH staff prints the CSI report daily and prepares for the patrons. 

    Teresa L Dean
    Director, Tessitura Systems
    AT&T Performing Arts Center




    On Sep 19, 2011, at 7:34 PM, "Mellita Ilich" <bounce-mellitailich4844@tessituranetwork.com> wrote:

    Hi everyone

    We are looking at improving the way we advise our Front of House team of when our wheelchair and special needs patrons are attending performances. I've read the presententations from the 2008 Tessitura conference and they were very helpful. I am wondering how other companies are informing their FOH teams and other departments.

    Any tips/feedback would be greatly appreciated.

    Kind Regards

    Mellita




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Customer Service Forum. You may reply to this message to post to the Customer Service forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization

    We have a custom report that combines the previous two methods - it looks for CSIs, price types and seat types. After much fiddling this seems to be the most foolproof (although never 100%) way to cover all the bases!

    HTH,
    Heather
    Seattle Rep

  • Former Member
    Former Member $organization
    When we have to remove an extra chair to accommodate a wheelchair (some remove on sleds of two or three).  We kill the extra seats as "wheelchair kills" and then we send a Hold Code report of any wheelchair kills on the day of the show so we have that and the CSIs together.  We have had a few instances where the CSI would be entered on the original package day, but wasn't exchanged into the new perf when the tickets were exchanged so we decided to do both.

    On Sep 19, 2011, at 9:38 PM, "Heather Kraft" <bounce-heatherlaidlawkraft3507@tessituranetwork.com> wrote:

    We have a custom report that combines the previous two methods - it looks for CSIs, price types and seat types. After much fiddling this seems to be the most foolproof (although never 100%) way to cover all the bases!

    HTH,
    Heather
    Seattle Rep

    From: Mellita Ilich <bounce-mellitailich4844@tessituranetwork.com>
    Sent: 9/19/2011 7:28:13 PM

    Hi everyone

    We are looking at improving the way we advise our Front of House team of when our wheelchair and special needs patrons are attending performances. I've read the presententations from the 2008 Tessitura conference and they were very helpful. I am wondering how other companies are informing their FOH teams and other departments.

    Any tips/feedback would be greatly appreciated.

    Kind Regards

    Mellita




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Customer Service Forum. You may reply to this message to post to the Customer Service forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization in reply to Former Member

    Hi there Beau,

    I'd love to get my hands on your report if you'd be happy to share!

    Martin

  • $organization

    Thank you to everyone for your feedback. We have some great ideas to begin exploring with.

     

    Kind Regards

     

    Mellita

     

    From: Tessitura Customer Service Forum [mailto:forums-cust.serv@tessituranetwork.com] On Behalf Of Heather Kraft
    Sent: Tuesday, 20 September 2011 11:38 AM
    To: Mellita Ilich
    Subject: Re: [Tessitura Customer Service Forum] Advising Front of House of wheelchair/special needs patrons

     

    We have a custom report that combines the previous two methods - it looks for CSIs, price types and seat types. After much fiddling this seems to be the most foolproof (although never 100%) way to cover all the bases!

    HTH,
    Heather
    Seattle Rep

    From: Mellita Ilich <bounce-mellitailich4844@tessituranetwork.com>
    Sent: 9/19/2011 7:28:13 PM

    Hi everyone

    We are looking at improving the way we advise our Front of House team of when our wheelchair and special needs patrons are attending performances. I've read the presententations from the 2008 Tessitura conference and they were very helpful. I am wondering how other companies are informing their FOH teams and other departments.

    Any tips/feedback would be greatly appreciated.

    Kind Regards

    Mellita




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Customer Service Forum. You may reply to this message to post to the Customer Service forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Former Member

    We actually went with research notes with a specific type instead of CSIs to avoid the exchange problems.  The report we have looks for anyone in the performance selected with a note of that type, regardless of seat location or price type.  Our logic behind this was that for most people their special needs are on an ongoing basis, rather than a one time deal.  For the temporary situations we include that information in the note so it is easier to sort out.  It is still possible for some folks to fall through the cracks, but it seems to be working pretty well for us.